Holiday Lights City Tour in San Diego, CA

We were picked up on time for our tour of Temecula wineries by Alfonso who stocked the vehicle with snacks and water for our one hour drive. From there, he chose several places to visit, but asked if we had already been so he could adjust our itinerary. He set up private tours at two places, and selected a great place for lunch. We enjoyed chatting with him, and learning so such about the area and the other tours they provide. Highly recommend using them,

During my trip to San Diego, I made a booking to store my bag with Five Star Tours via Radical Storage, so I wouldn't have to carry my bag around the city with me for the day prior to leaving. I was led to believe that I was renting a personal, storage locker. When I arrived at the location (Santa Fe Station), there were no lockers to be seen. I received an email from an unfamiliar email that told me to give them a call regarding my storage reservation. I called the number, and the person on the other line directed me to a vacant room in the train station with a keypad lock. He gave me the code and the door opened to reveal a vacant office with bags, strollers, and garbage all over the place. He told me that I was to leave my bag here and that I could retrieve it using that code at any time. I was carrying a valuable laptop, as well as many important personal belongings, so I didn't feel comfortable leaving my bag in this room where anybody with the code would be able to open it. I ended up using Amtrak's baggage storage service instead. When I attempted to contact Radical Storage, the day following the incident, I received an automated reply from a bot saying that they do not issue refunds unless there was an emergency. They advertise 24/7 customer service, but I have not been able to get in contact with someone yet despite calling, chatting, and emailing them. I would absolutely NOT recommend their services to any traveler.

We were booked on the Five Star San Diego Tour on 7/117 at 9:30 AM. 33 hours before the tour was to depart we were sent an email advising us that the tour was canceled and we will be given a refund. No offer of another cruise. I sent back an email asking to be booked on the faternoon tourr and got a message back “No Tour”. If I hadd canceled the tour 33 hours before ddeparture I would not have been given a credit. I would never book a tour with this company again.