Hurricane Harbor Concord, CA

What a disaster this place is. I cannot believe that the Six Flags organization finds the state of this park to be acceptable. I visited this water park on June 23rd, but I waited to write my review until now because I have been in the process of disputing the credit card charge for the cabana that I rented. I won my dispute because I was able to prove that Hurricane Harbor’s advertised description of the cabana is NOT what you will get in reality. I rented a cabana for 7 people for a total of $368.45. The website claims that the cabanas include: - Comfortable Seating for the Group - Lounge Chairs - Storage Table - Ceiling Fans - Bottled Beverages There was no ceiling fan. Hurricane Harbor currently has no cabanas with ceiling fans, yet their website clearly states that the cabanas have ceiling fans. There was no storage table. What we found was just a table. There was no ability to store our valuables in a storage table. Yet their website clearly states that the cabanas have storage tables. I found that none of the cabanas for rent have storage tables. There were no bottled beverages provided. When I inquired from a staff member as to where I could get the advertised "bottled beverages" that I would receive as a purchaser of a cabana, I was told that I was entitled to free bottles of water, but unfortunately the park was out of those bottles of water and I would not be receiving any of the advertised "bottled beverages" that I was entitled to. Additionally, the description of the cabana advertises “Access to Cabana Club Snack Bar Exclusive to Cabana Guests”. It took me a while to find the "Cabana Club Snack Bar Exclusive to Cabana Guests" because none of the park staff came over to greet us or explain any of the benefits that we would receive as purchasers of the Capri Cabana. I finally found the "exclusive" snack bar only to discover that the “exclusive” snack bar consisted of some bags of chips and bottled sodas and water. This was extremely underwhelming. Furthermore, the snack size bags of chips were SEVEN DOLLARS?!?!?! I didn’t ask how much the soda or water was. When I expressed my disappointment to the staff member who was manning the "Exclusive Cabana Club Snack Bar" that my cabana was not as advertised, he responded by saying, "I know it's horrible". He refused to help me rectify the situation. I then spoke to a second park employee and asked if I could speak to a manager, I was told that "he is a little busy right now". I was never able to speak to the elusive manager. If you rent a cabana at this park be sure to DISPUTE THE CHARGES with your credit card company. Aside from the cabana situation, there are many other shortcomings that I can report. All of the 1 and 2 star reviews on google that I have read are extremely accurate. I have never attended such a poorly managed amusement park. Some of the problems I saw were: inadequate numbers of lifeguards to staff all of the rides, price gouging for all food, half of the rides were closed, no waves in the "wave" pool, extreme overcrowding, complete disregard of safety since no staff member paid any attention to the metal detector at the park entrance, complete lack of cleaning in the restrooms at any point, overflowing toilets, complete lack of rule enforcement, inadequate supply of inflatable tubes, complete lack of customer service, etc., etc. Oh, and don’t bother emailing them. They won’t be helpful. However, they did offer me 4 free tickets to attend again. HA! Like I would ever go back!

Horrible place! We spent over $300 for a cabana and an additional $50 for unlimited meals. Cabanas: dirty and staff rude and unhelpful Meal plan: be ready to wait in line for over an hour and then have the employees confused about what the meal plan is. Also- they ran out of tubes- why they don’t give you one or more with the cabana is ridiculous! Don’t go here!!!

DNR- do not recommend. This was my third visit in 13 or so years. The place keeps taking more and more slides away. The lines are very long for only a small handful of slides. Half of it is not even open. The lazy river was nice and probably the best thing there. They sure do gauge you at every opportunity possible.$30 to park, then the expensive tickets to get in. A rental for a tube? Gimme a break! Most places give em for free. They crack down on bringing in food which is crazy because I have seen families straight up bring in catering trays of food. Thankfully, I was able to bring in some for a special diet. Overall, this was not worth the money and a total disappointment.

We got there just after they opened. Several vendors had run out of food and all the rental tubes (which you need to pay extra for) were gone. So, that was frustrating. It ended up not mattering. The place is small and a third of the rides were inoperable. The wait times for the rides that were open were twice as long because there was a wait line for a tube, then a wait for the ride. Wave pool is a joke. Lazy River was full of plant debris and dead insects. The bathrooms are filthy. Parking is a disaster and the staff, clearly, do not care. This place is the epitome of “pay a lot for very little and like it, because screw you”. Absolutely disgraceful. I’m from the East Coast and don’t know the area well enough to offer alternatives. All I do know is do not waste your money here.

I have been coming here each year for several years and it’s sad how run down, understaffed and generally disappointing it is now. You can’t reach customer service, you can only communicate with a bot and even though they say they’re connecting you with a live agent, it never hsppens. The food prices are outrageous and several attractions are closed. Rented a cabana and inquired whether we could order food from here. We were told, “if my supervisor specifically came around and told you that you could have food ordered here, then yes; otherwise no.” No joke. Guessing this park is going out of business.