Alcatraz Plus 2-Day Hop-On Hop-Off City Tour in San Francisco, CA

Read the more recent reviews and STAY AWAY!! My comments are based on my experiences on 6/26/24. I have sent these comments 2X to Skyline before posting here, and I have received no reply. This company is at least a sham if not a scam... 1. First, there was absolutely no transparency from the company about its "partnership" with Big Bus. Like another reviewer, my relatives and I waited nearly an hour for one of its orange buses to show up, only to finally ask if Big Bus might accept Skyline's vouchers. Thankfully, we were allowed to board a Big Bus, otherwise we might have wasted more time waiting on orange buses that were nowhere to be seen. 2. Because Big Bus doesn't offer Mandarin recordings, my relatives visiting from China were not able to make use of the tour recording. However, I was assured by Skyline that Mandarin was available on "its buses." 3. Skyline's interactive timetable did not work, and it was difficult to find on the website. 4. There is no way to contact Skyline by phone for assistance despite its SF mailing address, which is the same for Big Bus. Is it really based in SF? 5. If the company is no longer operating its own buses (perhaps this has been the case for awhile?), that should be made clear from the start. In essence, Skyline is really a booking agency while Big Bus provides the drivers and vehicles. The website photos of its buses are totally misleading and are false advertising. I could have saved a lot of time if I had just booked with Big Bus from the start. Plus I could have purchased tickets elsewhere for less than what I paid on Skyline's website. All of this begs the question: what is the purpose of advertising Skyline and Big Bus as separate tour companies if they essentially act as one and the same? Maybe the Better Business Bureau can get to the bottom of this??!!