Planet Hollywood Resort & Casino in Las Vegas, NV

Great location and nice hotel. The only issue we had was if your room is within 150 feet of the elevator, it sounds likes you are in the control room. And in Vegas, it runs all night long. Good restaurants to choose from and friendly staff. Hate hands free checkin but that's everywhere

The sheets were rough, the lighting was terrible and only one mirror was in the bathroom. Shania’s concert was 45 minutes late with no explanation and truly a terrible experience. She lacks stage presence and the production of the show was trash. I planned my vacation around the concert and it was the biggest disappointment. The hotel itself is a complete maze and it’s difficult to navigate from the parking structure to the hotel lobby to check in. From there, it’s a goddamn Olympic sport to navigate to the rooms.

Planet Hollywood is just a hotel on the Las Vegas strip. We liked the shopping center that surrounds Planet Hollywood, and we thought the casino was nice and modern walking through it. But the room? Well, it was just OK. The main area was very spacious, with a somewhat decent view of the Sphere in the background. The bathroom, though, well it was big, but not well maintained. Especially that shower wall, that was just 😨. Overall, it’s an ok stay, but the hotel just didn’t scream Hollywood to me, unlike other hotels like Paris and New York New York. Planet Hollywood felt more like Planet Las Vegas, honestly.

My wife and I reserved a king size bed at Planet Hollywood. We drove 4.5 hours from Los Angeles. When we got to Planet Hollywood, miraculously, no king beds were available. We were told that our reservation was just a request, and beds were actually first come first served. We spoke with Robert at the desk. Robert told us that there was nothing he could do. So we asked to speak to the manager. In comes Bryan Navarro, the hotel manager. We explained to Bryan that we reserved a king size bed, but were given queens. Bryan repeated that the queens were the only beds they have. We have a hard time believing that the hotel is full with it being off season, plenty of parking in the garage, and most of the bars and restaurants closed. Bryan also told us that he feels that we were just going to talk in circles. I do not wish to talk in circles, so I asked Bryan what the fix was, and he reiterated that there was nothing he could do because reservations are actually just requests. We fill that the beds are not truly queen size beds. They are full size beds and my wife and I are too large to fit in them together. So we will be sleeping separate tonight. In all of our travels around the world, we have never not gotten the bed we requested. We have no choice but to spend our weekend sleeping in separate beds, which is unacceptable. We are fully aware that sometimes things happen. However, it's all about how a corporation handles things that will ultimately decide how we feel about them. This situation was handled very poorly, so I see no rating more appropriate than a 1 star.

This review is entirely for the check in process. I clearly reserved a Ultra Hip King room. When we arrived, at check in, we were given a 2 queen room. The front desk representative, Robert, coldly told my husband and I that this was all that was available (aka sucks to be you). Any one who knows this hotel knows it is HUGE! The parking lot is near empty, bars are closed, the casino floor isn't full, but somehow there are no other kings rooms? Ok, whatever. I initially accept our fate and come up to the room, as Robert said they could move us to a King the next day. Once my husband and I got to the room, the beds are more full sized than queen. Unacceptable. We go back to the front desk. Here my husband asks for and get the Ass't Hotel Mgr Bryan Navarro. He's also cold, telling us there are no other rooms. Says he doesn't want to keep going around in circles. Well, neither did we. We wanted the room we reserved. They said "on the website, it says the room is a request, not a reservation". I scoured the Wyndham website where I booked the room, and nowhere does it say the reservation is a "request". It says "Congratulations! Your Ultra Hip King room is reserved". I checked my email confirmation, again, nothing says it's a "request". Never, in all my travels has the room I reserved, not been available once I arrived. The cold treatment, was what made this situation worse. We weren't even offered the option to pay for a upgraded room. Just basically a "sucks to be you" and "come back tomorrow" attitude. Then, Mr. Navarro just walked away. His job was done. He said what he said.... This is, in my opinion, unacceptable for a hotel of this caliber. If a room isn't available, then it shouldn't be allowed to be "reserved". Period. I took pictures of the "queen" bed to show how small it is. I also show pictures of a sample booking to show the terms that do not show anything about it's only a "request". If it's a request, why does it show how many rooms are available so you can hurry up and book it? This is a classic bait and switch.