Monuments by Moonlight Night Tour in Washington, DC

In our experience, the map dictating the trolly stops was inaccurate. This caused us to miss the trolly several times. Even after attempting to contact customer service, the information given was wrong once again. Additionally, the drop off locations were still quite far from the attractions. This was not worth our time or money and left our family unsatisfied.

Absolutely amazing experience and worth what you pay! I was skeptical of the price at first but Sarah really sold me on it! She was externally kind, patient, and helpful! My driver was Birdie, was very knowledgeable and friendly, she went above and beyond making my experience memorable. Would love to bring my friends and family along on a tour in the future! Highly recommend, and thank you guys!

The most amazing trolley tour where you have a sticker which you wear so you can get on and off all day. The staff are really informative and always willing to help and answer any questions. Trollies are frequent with one along quite frequently and they stop near places to eat especially at the Arlington pick up stop to go to the monument and cemetery.

The tour advertises itself as a circular route where you can start at any of the stops. We chose to start at the nearest stop to our hotel. We looked at the map and went to the location marked on it. There was no signage to indicate where the stop might be. We then tried the next nearest stop. Again there was no signage but we waited in the spot marked on the map. After some time, a bus went past and stopped a significant way down the street where we were unable to get to it in time. In the end we had to take the metro to the first stop. When we were on the tour, the bus would stop in a place were there was no signage. This meant you had to get back on there rather than skip a stop as otherwise you would never find where you were meant to catch it. An accurate map needs to be made if it is to be advertised as a tour you can start anywhere, or signs at the stops like other companies do. They could even use what3words to help accurately pinpoint the stops.

Touring DC my elderly parents who were struggling with the heat as we were making our way to the nearest trolley stop. We knew we were starting our tour later on in the day but planned to stay on the trolley (bus) for a tour around Washington DC before the end of the Trolley schedule. We started at Stop 14 (The White House) with intentions to just stay on but were told we had to get off the trolley when we arrived at Union Station (Stop 1). We were advised a trolley would be available to board to continue the tour in approximately 10 minutes by the driver asking us to step off his trolley. We noted that the last trolley was scheduled to leave Union Station at 4pm on their printed map handout. A trolley eventually arrived at approximately 4.05pm and I asked a member of the team at their outdoor desk if this was the 4pm trolley to which he advised us to get on...so we did that. The team were busy talking to themselves about wanting to get home. I attempted to show the driver our e-tickets and he told me he didn't need to see the tickets. From the onset he seemed to be in a bad mood, was rude and dismissive. We boarded and took our seats. He got off the bus and boarded again once a party of 4 other people boarded and started to drive off. He made no attempt to communicate despite wearing a headset and started to speed off towards the highway. This was in stark contrast to the previous driver who was chatting away to his passengers. The driver eventually asked us to get off the trolley at the Wyndham Hotel at National Harbour, Maryland! We did not know where we were and asked if he was heading back to DC, he stated he told us this trolley was a shuttle. I advised him we did not know this and were told it was the 4pm trolley tour departing stop 1. He insisted having told us this was a shuttle and the tour bus would have arrived 10 minutes after departing on his bus (this is not what was advertised nor what we were advised by staff on the ground at the station). I advised him we would not have remained on the trolley had we known this was the case, our accommodation was in Du Pont Circle, Washington DC! He was rude, dismissive and told us to get off the bus. So effectively we were stranded in Maryland and had to find our own way back. The conduct of staff and customer relations were shockingly poor during our experience, their attitude gave the business a bad image. We entrusted our short stay experience in DC to this company over another provider and were not only deeply disappointed but lost our chance to get on any complete tour and arrived back anywhere near our starting point just before 7pm! The driver (whose name was not offered) should not work in tourism and hospitality. He was rude to my elderly parents and left three clueless tourists stranded in the middle of nowhere. Had it not have been for the kindness of a metro bus driver at a nearby bus stop, we would have been well and truly stuck and out of pocket. I called the customer service number to ask for help and was advised I would receive a refund request form by email (she kindly did this) and advised us to get a Lyft or Uber for an hour drive back! We lost out on valuable time that should have been spent enjoying the tour and seeing/learning about Washington DC.