Hampton Inn & Suites Napa Napa, CA

A very nice properly. Front office, rooms, ac/heater unit, parking great, However this hotel was not ready for guests on the first day of daylight savings time. Not prepared in the kitchen area. Out of almost every thing warm. And to top it off…..no plates, just small bowls. First time ever for us. And we have traveled with all the Hilton brands…all. Plus all the top choice hotels, all the Marriott brands and most all of the Wyndham brands. Ever try to put a regular size waffle into a 4-5 inch bowl. We are members of all the above.

The facility is clean new and centrally located. We had a very good experience with Darian at the front desk and Janae who was running the kitchen and serving amazing hot and cold breakfast. Allysa at the front desk was also very warm and welcoming. Excellent facility with really good staff and we created fun memories here

We joined 2 other couples at the last min who already had rooms at the Hampton Inn. The hotel was perfect and suited our needs to a tee. The complimentary breakfast was delicious and great options. We were very impressed by the workout area. God forbid we do any exercise, but we did check it out. This is an absolute solid choice for a stay in Napa Valley. A quit note that Sheri who checked us in had a lovely personality and we enjoyed her warm greeting.

Wow, did we find a gem!! I had my mothers 70th birthday get together and we all drove from LA & SF, and needed affordable clean rooms for everyone. I could believe for myself and 3 others booked 2 rooms that had 4 beds for 2 nights was only $430. Each room!! Staff was so friendly and super attentive and excellent customer service👌 They have a pool and it’s handicap assessable!! And! A super cool large patio with a fireplace tables and chairs! A real breakfast with eggs potatoes and waffles and fresh delicious coffee and tea free every morning and wine tasting at 5pm every evening. I’m going to make this a regular place to stay with my and my family!! One last thing, it’s next to everything. Restaurants, movie theater, target, Home Depot, and Raleys super market. And 5 minutes away from downtown Napa. It’s A Winner!!

Nobody replied to the following email to Darian Dickerson, Operations Manager. Maybe this review on Tripadvisor will get their attention. BEGIN EMAIL: Hello Darian, Thank you for replying to my online response to “How Was Your Stay?” Let me recap the issue. I was surprised to see that I was charged $15 for parking because there was no mention of a parking fee when booking the reservation and no mention of a parking fee in the emailed confirmation. And the young women at the front desk did not mention a parking fee when we checked in and they gave us a slip to put on the dashboard. They were polite and professional, so I assume they were not instructed to inform the guests of a parking fee. Or perhaps they were instructed to not disclose it. This Hampton is surrounded by acres of asphalt shared with the gym and movie theaters for whose customers parking is free. It is not a city hotel where a parking fee is expected. With multiple clicks on this hotel’s website, I was able to uncover a pet fee of $75 and a parking fee of $10—not $15. On your website today, I see that the parking fee has been “corrected” to $15. You should thank me for bringing this mistake to your attention. More importantly, as of July 1st of this year, hiding this $15 fee is illegal under Section 1770(a)(29) of the California Civil Code which states the following is an illegal deceptive practice: 29) (A) Advertising, displaying, or offering a price for a good or service that does not include all mandatory fees or charges other than either of the following: (i) Taxes or fees imposed by a government on the transaction… Etc. To be clear, the law doesn’t say you can’t charge for parking. It says you can’t display a price that doesn’t disclose a charge for parking. You could try to argue that the parking fee can remain a hidden surprise for the guest to discover after checking out because it isn’t “mandatory.” But when almost every guest is parking a vehicle, I don’t think that argument would hold up--END OF EMAIL By the way, I checked a few other nearby Hamptons on the Hilton.com website that all follow the same reservation format. Those other Hamptons do not disclose a parking fee when making a reservation, but it's not illegal because for them parking is free.