LEGOLAND Florida Hotel in Winter Haven, FL

Hotel main pool was closed and not disclosed. Expressed unhappiness about not being advised of pool closure during booking process, or at check-in. Offered $30 credit per day. Not sufficient. Stayed in VIP corner suite with a balcony, and the cost to stay in that room instead of a normal room is significant higher than $30/day.

I recently stayed at the LEGOLAND Resort Pirates Hotel, and unfortunately, it did not live up to expectations. The Good: The hotel is in a convenient location if you’re heading to the park, although the Hilton right across the street is just as close. The Cons: Right from the start, the hotel felt chaotic. It’s incredibly loud, with hallways filled with noise at all hours, and there’s a constant smell of food lingering throughout. One of the elevators was out of order, and the other was unreliable, breaking down repeatedly. For families with strollers, this meant waiting endlessly just to get in or out of rooms—far from ideal. The food was another major letdown. It’s unhealthy, tasteless, and left us opting to eat elsewhere despite the convenience of dining on-site. To top it off, the pool with slides was closed, forcing everyone into one overcrowded pool area. Our TVs weren’t working, which wouldn’t have been a huge deal if it weren’t for everything else, but it added to the frustration. When I politely voiced my concerns to the property manager and requested a comp on our late checkout, he was extremely rude and dismissed the request outright. Bottom Line: While the park is fantastic, I’d highly recommend staying across the street at the Hilton. You’ll probably enjoy a much better experience without the headaches.

We recently stayed at the premium Lego Movie Themed room at the Florida Legoland Hotel. For several hundreds of dollars a night and a premium room, one would expect a room with less visible wear and tear. We saw things such as the bedside wall-mounted lamp actually falling off the wall, chipped furniture, what looked like mold in the shower, and baseboards coming off the wall. Not to mention, we are a family of 5 and would always only get 4 sets of towels. When we requested more towels, we never got more. However, the biggest disappointment of the experience was the lack of hot water! It took 6 complaints over a 3 night stay and the issue still wasn’t resolved. We kept being told from different people to run the water for 20 to 30 minutes, so it’ll heat up. The manager even told us that the lack of hot water is “normal” because the water has to run far in the pipes to reach a high floor. Mind you, this room was only on the second floor!! As crazy as it was, we ran the water for 40 minutes and it was still cold. We even tried turning it on the other way and running it thinking maybe the plumbing was backwards. It still didn’t work. The most frustrating part is that management and the front desk staff were all well aware of the lack of hot water, but they tried to convince us that this is perfectly normal and that we had unreasonable expectations. I truly felt they were just hoping we would accept taking cold showers for 3 days and that we should just leave them alone. For $400+ a night, not having hot water is unacceptable. If the Legoland Hotel is going to charge a premium for the experience of themed rooms and being close to the theme park entrance, then they need to provide a room that is in at least decent condition and has hot water. Otherwise, one won’t have a choice but to go to the brand new hotel across the street. It may not be Lego themed, but at least it will have hot water!!!

The worst experience from check in to check out. I spent $1300 for a 3 night stay at the Legoland Hotel. Aside from the room everything else was a disaster. Most of the staff was cranky. My kids were so excited to eat at Bricks for dinner we showed up just time find out they were closed because it’s not season so they had less staff and less customers. That was never disclosed and very unfair! If you decide to stay open, take my money then you should provide the regular accommodations. The children’s pool was closed, again understaffed because “not season” so we decided to head to the main pool to swim and use the slide. What do you know….. the slide was closed because they were “understaffed”!! To top it off after the pool I took my children in the room to shower but there was no hot water. I tracked down someone to fix it and I was told they have less hot water because not enough guests. Who has heard of such a thing!!!!! I would never stay there again even if it was free! They shouldn’t have 3 or 4 Legoland hotels open on offseason so everyone visiting could stay in one resort and you can provide all you promise guests. Such a disappointment!!

This hotel is a great place to stay as it is walking distance to the park. It has activities thru out the hotel to keep the kids busy and entertained. The room are made under themes. If you want a hotel close by this is it. It has something for everyone. It is very well themed and alot to take in.