Hilton New York Times Square in New York City, NY

Since returning to the UK a credit card charge of.over £500 has been taken with no information Hotel have been contacted twice to action and no reply! When checking out we were advised "all good" with a £0 on the bill Contacted TUI who stated to contact Hotel directly

Where do I start ? I’ll start with the pro’s ! The pro’s where the room was clean, location was super and view was breathtaking (that’s if you like heights) I don’t do that was a con really for me. Let’s get to the con’s. On arrival after a 7 hour flight from the UK and 1 hours train journey you’d think you’d be greeted by a warm welcoming smile but no !! Rude obnoxious staff welcomed you. The luggage men are so pushy and will not take no for an answer as they just want a tip. When checking in the man on reception spoke that fast I didn’t understand half the information he was telling me ! Then he advised me to put my card in whilst he took $400 for a deposit ! This put a proper dampener on the holiday as that took half my spends when I wasn’t informed ! That night we went to bed and did not get an ounce of sleep ! You could hear the whole floor levels chains from the toilet flushing and children were running across the upstairs rooms from 2am till 6am. You could also hear all the emergency services sirens all night. The next day I got up with no sleep and went down for breakfast ! €60 for a Buffett style breakfast are you joking me ?? The hotel has a market which sells breakfast which is ridiculously overpriced ! I know it’s NYC but €42 for two croissants and 2 bottles of juice I kid you not. The man at the cashier served us with a super rude approach. He asked me if I would like the bill adding to my room which I replied yes too. He informed me three times than it hadn’t worked and I must not of had a card on file which I did. Three attempts back and fourth to do it also feeling humiliated and embarrassed the way he spoke to me infront of other customers then had the cheek to ask for a tip. Seriously that’s alls they care about is a tip. €15 it was for a pack of crisp in that market !! I tried to go about my day in NYC but to be honest I could not deal with the price , the rudeness and overall chaotic environment of NYC after 24 hours I ended what was meant to be a four night stay I packed my suitcase and left and I’ll never to return not only to this hotel but the city. When I went down to the desk I informed the lady on reception I’d be leaving alls she was bothered about was if I was to make a complaint about cutting my holiday short then I’d go through the third party and not then ! No empathy or concern whatsoever! Even when I was leaving the luggage man was telling me not to move with my cases because he wanted to load them into the taxi. When he was out of sight I loaded them myself. There’s no way that hotel was having anymore money off me I’d lost enough. If you want to be ripped off and spoke to like an idiot I’d stay here but if not I’d stay away and look elsewhere honestly.

We stayed at the hotel nearby and stayed for 5 nights. I think Times Square is a must-visit if you're in New York city, but be prepared for the crowds. The energy and lights here are very energetic and iconic. It's also great spots for photos and people-watching.

I've had a fantastic stay at your hotel. Everybody has been extremely conscientious. Ignacio has been an extra special person. He's very personable and helpful. He even remembered my name! If I'm ever in New York again I will stay at the Hilton Times Square!!

Ms. Corbetta at the front desk is extraordinary. Because of her warmth and special attention I felt like we were staying in her personal B&B. I’d called in advance about early check in for my 88 year old mother. She apologized, saying they’d been fully booked so no room would be available at that time. Two hours later she called me back to say she’d found a room and we could check in at 11 am. I was stunned she even remembered, let alone paused in the middle of a hectic Saturday morning to call me. Later when I mentioned this to her colleagues at the front desk, they said “That’s why she’s our role model.” Hilton is so fortunate to have someone who not only treats the public like family but even more, is setting the standard for everyone else. Ms. Coretta made me a Hilton loyal customer