Hilton New York Times Square in New York City, NY

The hotel is in a good location. You cannot check in before 4pm. We were offered an upgrade due to room not ready but was looking $65 per night for it. The place is expensive, very expensive. We didn’t drink or dine in it due to costs, cheaper elsewhere.

Do not expect anything back for burning your Hilton Honors points to stay here if you are a Diamond member. . Did a weekend thing with my wife to New York. We got our H2O upon check in which is all you will get for the weekend. Their Market place charges 1 Ltr of water $15and a 20oz at $10. Even Costco in NY doesn’t charge that much by the case nor 48 pack. Incidentally, would not be surprised if they got their water from them. Rooms are desperately needed of remodeling and do not match the picture in the rooms. Carpet is worn, paint is chip, furniture been there since the 70’s etc. this is on the top floor too. Clean the vents to the furnace once in a while! Not impressed with check-in attitudes as the rest of the staff is professional and accommodating. Front desk has the attitude probably because they get the complaints of everything I am writing in here. There is two entrances to the hotel and (the back?) the 41st street looks like you are entering a secret door with a small Hilton sign and construction scaffolding hiding it. Since Pot is legal in NY they smoke it everywhere including outside the doors. At 350-400 /night it makes you wonder if they are charging that much to keep up with the rest hotels in Manhatten or just trying to keep the lights on if the bulb even works. Just another Hilton property swirling the toilet bowl. Spend the extra money and stay away from here.

Was asked how old I was at check-in. Given room with 2 queens instead of the one king I reserved - no explanation was given for the change. Room had a connecting door which I don't like when traveling alone. No soap in bathroom. No "do not disturb" sign. Maintenance person with cart seemed annoyed I wanted to get in the elevator. $12 for a bottle of water in the market.

Definitely check your bill. If you check in before 3:00 they charge you $50. I arrived after 3:00 and they still charged me. They also charged to “upgrade” to a room that was available. Lots of upselling/nickel and diming at the front desk. Also, room was in need of major maintenance. Witnessed a bellhop damage another guest’s luggage and say, “if you want to file a claim, go to security” with no offer to help. Would not recommend.

I just spent an extended stay in Manhattan and stayed in many different Hilton hotels in various locations and brands and the Hilton Times Square was still my favourite. It was also my favourite in a previous extended stay in different Hilton hotels in Manhattan 12 years ago. The rooms at this property are very spacious by Manhattan standards, and all rooms on either side or on whichever floor all have great views, so the rooms are very comfortable and pleasing here. I stayed here twice and tried both sides of the hotel and has really unobstructed Manhattan skyline views, though I personally preferred the Empire State / Downtown outlook. The new sky lobby floor with new bar, restaurant, reception, takeaway and shop is fantastic and beautifully designed. The takeaway and shop has a pretty good collection of items you can grab for a cheaper breakfast or meal and to use your HHonors F & B credit in if you don’t want to pay for the full buffet which was definitely pricey (American hotel buffets aren’t really of the same calibre as in Asia or internationally and are on the basic side so probably not worth USD $50 plus taxes and tips). Sure, the lobby shop prices were tourist prices but it was very convenient and nice to be able to pop down from your room to grab something. The location is perfect. Very close to all the madness of Times Square, but also off the side enough you can avoid that if you want to. There are so many great dining options in Hell’s Kitchen which is very close by, so that was a big plus for me. Love the Westway Diner for breakfast and any other meals – great value and lots of fresh and healthy food options. You can also find good reasonably priced wash, dry, & fold laundry services and dry cleaners in Hell’s Kitchen too. 42nd St Times Square subway stops will connect you to pretty much anywhere in metro NYC so super convenient. The Hilton New York Times Square is a service focused hotel, and I found all the staff to be great, front desk, housekeeping, bar staff etc. I like the 41st Street entrance too as it makes it easy to pull-up in a car and you can avoid the gridlock on 42nd Street. I liked this hotel more than the Tempo Times Square as the rooms were bigger, had much better views, and the lobby/bar/restaurant/shop was a lot nicer. The Tempo is a massive hotel but the lobby was quite small, so it was really zoo like and crazy all the time. The Hilton Times Square was a lot calmer and easier to navigate. Unlike the Tempo there was no annoying urban resort fee either! Sure, the hotel and services aren’t cheap, but it is a wonderful hotel and definitely my favourite after trying so many different Hilton chain hotels in Manhattan as a Diamond guest on both this and my previous trip.