Hilton New York Times Square in New York City, NY

It was a good experience and I would definitely come back. The room was nice and it came with three beds. The bathroom was also quite nice as well. The view was really nice as well and it is in a great location. The staff were quite nice and the breakfast was the best I’ve ever had. They also had a nice bar with a variety of drinks. My only problems were how long the breakfast line was (around 25 mins waiting) and how they charged us a lot for the WIFi and storing luggage. It was really good and I would come back again 100%.

High room floor with beautiful view of manhattan sky line. Very pleased with the size of the room and the bathroom. Also conveniently located across Target for any needs arising from travel. Lots of food options especially in the mini mart of the hotel.

This is my third visit to New York, and without a doubt, this is the BEST hotel I’ve stayed in. The location is absolutely unbeatable, right in the heart of Times Square. First off, the moment you walk in, you're greeted by very friendly doormen who quickly recognised us every time we walk past and then by the beautiful smell of the lobby, which we couldn’t help but compliment every time we passed through. The lobby leads up to the Sky Lobby, which immediately gives you a sense of safety and security. We arrived at check-in around 1pm, and although our room was ready, they offered early check-in for a $50 fee or we could wait until 4pm. After a long international flight, we decided to pay the $50 to get into the room early. The check-in process was smooth—we showed our passports to confirm the booking and were asked for a $100 per night incidental hold fee. We were charged $500 on the card as a holding fee. The receptionist also explained that we'd be charged hotel tax ($35+tax), but we would receive a $35 daily credit to use in the hotel (this doesn’t roll over to the next day). It’s easy to use at places like the bar or Long Acre Market, which is located on the same floor as the lobby. This is easily used as we found the market to be really expensive, e.g $5.50 for a bottle of Coke/Fanta. We stayed on the 33rd floor, room 3318, and the views were just amazing. To the right, you can see Times Square, to the left, the Hudson River, and below, you get a great view of 42nd Street. The room itself was incredibly spacious and clean, with everything we needed—iron, hairdryer, safe, and more. The only minor downside was that our room was adjoining the room next door, but if that's the only issue in a five-night stay, they’re definitely doing something right. Every single staff member we interacted with was friendly and welcoming, and we appreciated the chats with them. Checking out was just as easy as checking in. We got the balance refunded from the $500 deposit, and after five days of hotel fees and taxes, I received $256 back on my card within two days. Our flight wasn’t until later in the evening, so we paid $5 each to have our luggage stored with the doormen for the day. As for the location—wow, we were literally in the center of everything. The subway line is right outside the hotel’s front door, making it easy to get anywhere (uptown, downtown, or even Brooklyn). Times Square is just five minutes away, and other landmarks like Rockefeller Center, Central Park, Bryant Park, the NY Public Library, and the Empire State Building are all within a short walk. I can’t wait to be back and will definitely be choosing this hotel again for my next stay!

My husband and I really enjoyed our stay at Hilton Times Square. The location is great. Great proximity to a lot of attractions. The staff very polite, as well. The doorman, Mike, gave us exceptional service. He went over and beyond to help out with getting our car from the parking garage. I would highly recommend staying at this location.

We stayed 4 nights over Christmas 2024. On checking out we did not study the bill as we were rushing off for a planned excursion. On arriving home I found they had charged us $95 for valet parking on Christmas Day even though we didn’t have a car!! When I contacted the hotel they said as a good will gesture they would refund the $95. What a joke, there was no goodwill about it, they had wrongly taken the payment. Over 3 months later, after several emails, most of them ignored, I am still waiting for reimbursement.