Four Seasons Hotel New York Downtown in New York, NY

For the price, I feel like there should be better rooms. I thought after being down from Covid they would have massive upgrades. They got rid of the Rolls-Royce house car which so many four seasons have. It really set it apart in New York. Pretty disappointed with the interior and the rooms. Service was amazing though. Doormen were really nice and helpful!

The FIRST REAL 7 STAR HOTEL IN NYC…the location is perfect, the food is delicious, the hotel and decor are Beautiful, the service is Divine and WOWWWWW, the staff are beyond Phenomenol and I mean Absolutely Extraordinarily Over the Top Phenomenal♥️. We checked in for an Anniversary Celebration and were Blessed to meet a very Kind Caring Gracious front desk Host that greeted us with a Big Smile, “how are you today” and saw our Anniversary note in the reservation… he said “we are going to make your Anniversary very SPECIAL”. The sweetest person we ever met at any hotel in the world and we stay at the finest hotels in the World. He looked at my wife and promised to create an extraordinary day for her❤️. He upgraded our room, send Champagne and cake to the room and called later to see if we were Happy… WOW, he’s AMAZING. He went above and beyond and was so Professional then pointed out that his manager was the one who had to approve such lovely treats AND upgrades for guests, he said his manager smiled and said “let’s make their Anniversary, EXTRAORDINARY”. “Min” also said his manager always loves to give guests AMAZING SERVICE…I made sure to find out the managers name :) Jessica has the sweetest soul, she loves her job and her staff adore her and now I know why… she’s an Angel and will go far in the luxury Hotel business so I will thank her and her team for making my wife so HAPPY. The fantastic service didn’t end ther, the 2 front doormen were the sweetest too, they smiled, offered the house car, wouldn’t let my wife carry anything and stood outside with us like protective bodyguards as we waited for our limousine to arrive, we love those guys and front desk “Min” too and as our trip was ending… we met the sweetest room service man. Monaj, who brought breakfast in bed service to the room and didn’t just drop off our breakfast cart/table, he asked my wife if he could serve her coffee in bed as it’s where we set up the table in the suite… he handed her coffee, then poured her cream and stirred it for her like she was the Queen of Manhattan. I told Monaj that this was the kindest sweetest act of Grace and Kindness I’ve ever seen in any Hotel around the World.❤️ To say that The Four Season Downtown NYC IS GREAT, doesn’t capture how much we Love it and her staff. The management team deserves kudos and gratitude from us because this Hotel is Spectacular and so well run that we extended another night and canceled our other hotel reservation :). We officially adopterd the Staff because we LOVE THEM AND THEIR MANAGERS. The Warnest Regards from Jack and Alicia❤️🙏😇 EDIT: we extended our stay online and called the front desk to let them know we canceled our next hotel to stay here with these adorable kind staff members and say we’re ready to move rooms and thanked them for the Anniversary suite… Ashley sweetly said “we saw your new reservation and extended your stay in their Penthouse Suite, I didn’t want to take advantage of their kindness but she insisted that they wanted to extend the Anniversary Celebration… I was shocked how absolutely sweet and caring Ashley was… her voice and tone were so genuine, I was in Awee of her sweet GRACE. WE LOVE JESSICA AND ASHLEY TOO, the team were absolutely BEYOND STUNNINGLY SWEET❤️❤️❤️

A little disappointed that they chose to close the only restaurant/bar on a Friday night when we wanted to hang out there. But once they knew how disappointed we were they offered to drive us in the house car a few times to make it up to us. The staff was very friendly. The room was very, very nice. The one night we were able to visit the bar, the drinks were exceptional.

Overall, we had an amazing time at the FS Downtown. The room and bathroom were massive and absolutely beautiful. The staff were all so helpful and kind. The only reason for deducting 1 star was because the front desk asked us when we wanted turn down service, but they never ended up coming. Seemed odd for a 5 star hotel considering they specifically asked about timing. The TV in our bathroom was also broken (which was subsequently fixed), and our mini fridge also didn’t work. All in all though, I wouldn’t hesitate to stay here again.

Since my childhood, I have always enjoyed going to the Four Seasons Hotels; without any question it is one of the best chains of hotels in the world! The service is always phenomenal and whenever I arrive at the New York location, the staff always remember me and always look after me like a member of the family.