DoubleTree by Hilton Hotel Orlando at SeaWorld

Had an amazing stay at here. Manager Marisa R. was extremely helpful and very professional! The staff were incredibly friendly and went out of their way to help us with anything we needed. The room was spacious, very clean, and had all the amenities to make our stay comfortable. Definitely a fantastic experience—I’d highly recommend this place!

This hotel is the WORST place I have ever stayed, and all my family members agree. My son scheduled his wedding here, we were all emailed confirmation numbers, I personally called the hotel at 8pm on the day of my arrival to advise I was not going to arrive til around 11pm and confirm they would have my room, my stay was set for 4 days, they advised since i was staying 4 days, they would of course keep my room. I arrived at 11 pm, went to the registration counter where I was told they did NOT have a room for me. I presented the email confirmation where I was then told that number was not a good number, although it CLEARLY stated the name and address of the hotel. I then told them I was there for the Wilkerson-Collins wedding - Which was also shown in large green letters on my email confirmation. I was told they were not having a wedding that weekend. I was then told I would need to WAIT for a room to be prepared. I waited til 1 am for a room to be ready for me! THIS IS RIDICULOUS when you receive a confirmation, are told the check in time is 3 pm, and call to advise you are coming - if check in is at 3pm, why was a room not ready for me? Why was a room not ready when I called at 8 pm? Furthermore, they gave me a room in their tower, like that was supposed to be a big deal of some kind, but I had to make 3 trips to the room via elevator and there was no parking in the area so I had to park at another location and walk back to my tower room! I explained to the man at registration that I was 64 and had no business walking the grounds of a hotel alone at 1 am in the morning, but he said of the 1150 rooms they boast - that was THE ONLY room available! my entire family, the brides family and friends coming to the wedding ALL had the same issues, 3 of my sons had to stay locally at another location because they were told there were no rooms available, they got there on Wednesday! when the hotel began having rooms, they put most of the guests around the courtyard where the wedding was being held, but not me. I continued to have to walk to the tower several times a day as there were rehearsals, pictures, the wedding and the normal routine of eating. If this is a RESORT, it is the worst one I have ever stayed in and I will never ever stay here again. I left a day early as a matter of fact. Not one single person at this hotel tried to listen to our concerns and issues for incoming guests and the issues with not having the rooms ready. What is the point of making a reservation if they are not only not going to honor it, but also lie to you that the reservation # on the email THEY SENT was not a good number?

We stayed here for 9 nights. Staff at check in was nice. Our room was on the ground floor of the villa style rooms. Room was outdated furniture old. There was a fridge in a wardrobe who puts a fridge there. There is a safe,microwave we never used it. We never got our room cleaned every day. We were there for the hurricane as well. We never got told anything. Had a buffet breakfast every morn it was fine. On the day after the hurricane the hotel was really busy so everyone had to eat in the conference rooms it was all buffet style food was cold as the man kept on leaving all the lids open for the food. We walked over to seaworld it's only a 10 min walk. We also walked to aquatic as well that was about 15 min. Pool areas were OK.no shade. We were lucky enough to not hear music at the pool. The resort fees are expensive as well as parking fees. Says you get 2 bottles of water everyday you had to go to reception to ask for them. Also got cookies some days. I would go to a different hotel if back in the area plenty with no resort fees.

During such a difficult time the entire staff was amazing. Every staff member went above and beyond. They made sure we were safe and comfortable every meal was ready to go hot and fresh not to mention delicious. The breakfast buffet is one of the best I ever had. I had a nice time even though we were facing a terrible hurricane. I even had sales and marketing team show such warm and kindness. All Mangers were attentive to our needs. 10 stars in my opinion. Thank you again Doubletree Hilton by Sea World for everything.I will return to your hotel when I’m in Orlando.

More like a hyped up motel, dark corridor, outlet not working for coffee maker, complained about shower drain not draining no one attended to it. Bathroom is small no place to even place glasses in the bathroom the washbasin is in the room which is fine. For the prices they charge the facilities need better maintenance.