Courtyard by Marriott Key West Waterfront in Key West, FL

In town for a wedding and this hotel delivered in service and location. Location is not near the craziness of Duval, which was fine by me! The staff is second to none in service, authenticity, and genuine care. Every team member I met exemplified the meaning of true service. The pool was nice and relaxing, and Jeff at the bar, made incredible drinks! Highly recommend 10/10

I travel alot for work and this hotel deserves the best review possible! It has been a long time since a hotel has impressed me so much. A huge part of it was the staff. We got to hotel earlier than planned and Lotoya did some checking, got us into a room with record speed! She was so helpful and kind! I hope management sees this review and tells Lotoya and the other staff how much they are appreciated and how they helped make our stay so nice!! Rooms were spotless and beautiful, pool was absolutely perfect! Beds were really comfortable too. Our kids LOVED this hotel and loved watching the iguanas in the morning, fish/crabs in harbor in afternoon. The bartenders working the tiki bar both afternoons were so nice as well! Drinks were AWESOME! There is nothing I would change about this hotel and I will consider Marriotts as my first choice from now on. The only thing I would change, I would have stayed a few nights longer had I known it would be this great!

This hotel is awesome. We are frequent visitors to Key West and the Keys and we only stay here. We've tried several others over the past 30 years and no other place comes close to what this place has to offer. The staff is what makes it a great hotel and in our opinion they are the best hospitality staff the island has to offer. This vacation got off to a rough start due to a massive failure on the part of the airline we flew in on from Boston. We had to get bussed from Miami to Key West and arrived at 10pm, some 8 hours late. Thank goodness for Ashwin and Christine. They knew we were tired and frustrated and took care of us and got things off to a wonderful start once we arrived. All the frustration and bad feelings caused by the airline fiasco melted away once these two folks got us checked in and up to our room. The awesome week continued for the next 8 days till we departed for home. It was pleasure to have Aika and Dasha serve us breakfast most every morning we were there. Kiss and MaryAnn were the morning front desk ladies and they always greeted us with smiles and good words and let us know what was going on today in Key West and the area. Everyone working here from Michael (GM), Assel (AGM) and everyone else takes time to greet everyone and make sure things are going well. You don't get this treatment everywhere and it's genuine. Shout out as well to Tom the concierge at the hotel. Very nice guy and has tons of knowledge about the island and everything there is to do. He can set up all kinds of tours and experiences for you. If this review sounds more like a staff review than a hotel review, then I have accomplished what I wanted to. It is the people who work here that make it great and those people are the reason we stay here twice a year for many, many years!

Oh My!! Not a good experience. When was the last time you were in your room and the housekeeping staff opens the door and comes in. Not just come in but you are in the shower—everyone can hear the shower. Logically you would expect that they discretely leave. NO!! This hotel’s staff comes in opens the bathroom door to tell you she is housekeeping and proceeds to pick up towels. I asked her to leave but she proceeds to clean up. I had to get out of the shower and open the main door and ask her to leave. When I asked to see the manager, the desk clerk was taken aback about the situation and said she would have the manager call. Of course, no call.

Annette Christine and Mary Ann made our stay a memorable one. The Ammenities was great. The size of the rooms was just perfect for my family. On site breakfast was a plus along with the tiki bar having happy hour made it even better. I would definitely go back again.