The Park Vista - a DoubleTree by Hilton in Gatlinburg, TN

Wonderful Hilton property! The staff at this property are wonderful & very helpful! The rooms were clean with great views! We loved the location of the hotel since it was not right downtown but yet close! The breakfast buffet was very good with cooked to order omelets!! Great choice for a place to stay in Gatlinburg!!

Ronnie alone makes this hotel exceptional. However, the entire staff are exemplary. Ronnie at the front desk just takes it to an entire new level, going over and beyond. As a long time Hilton’s honor member, I must say, even with the new Hilton Brands that have recently been added to Gatlinburg…Ronnie’s exceptional customer service will keep us loyal to Park Vista for as long as he is there. I hope that Hilton realizes just what an asset they have in Ronnie and firmly believe that Hilton should consider this young man for a management position.

Ronnie, Front Desk, is exceptional, going above and beyond to deliver outstanding customer service. His sincerity shines, while ensuring each guest's needs were happily met. Ronnie is a blessing to all who enter the hotel, and Park Vista has a gem!

TL;DR- found a suspicious redidish brown stain on the sheets when we got there, wasted a bunch of time trying to get it fixed only for them to put on an ENTIRELY DIFFERENT sheet with a different suspicious redidish brown stain on it. This was a nightmare. We got in at 10 pm from a day at Dollywood, went to our room that (in the low light of night at least) looked decent if not a bit dated and in poor repair. Then we got to the bed and there was a small, but clearly visible suspicious redidish brown stain in the middle of the top sheet. We went to the front desk to complain, and the staff said they would send us up another sheet. We asked if we would have to make the bed and they said no. This was apparently not communicated to the gentleman in charge of doing this, and he showed up in about 5 minutes , and started handing me a bunch of sheets. I think "well this is annoying, I don't want to have to make my bed but at least it's over. I pull out the first sheet, it's a fitted sheet. I then look at the second one, and it is, confusingly, also a fitted sheet. So then I look at the third one and it is yet another fitted sheet. I was incredibly frustrated at this and brought all three fitted sheets down to the front desk to explain what happened because it was so absurd I thought they wouldn't believe it. They apologized and said they would send up another set of sheets and put them on. The man came up and redid the bed which was kind of awkward since we were just sitting there watching but that can't be helped. Thinking this was over, we tried to get back in bed and low and behold, the new fitted sheet had ANOTHER suspicious redidish brown stain. I took this sheet to the desk, pointed out the blood stain, and asked what was going on. The manager came out and was very apologetic and said he would personally look for an acceptable sheet and bring it by. At this point I wanted to demand a refund and go somewhere else but it was 11:15 pm. The manager came up and redid the bed which was nice, and he offered to get us free breakfast but at this point I was so disgusted with the multiple stained sheets that apparently nobody is checking I didn't want to trust to cleanliness of the kitchen. By the time it was all said and done, it was 11:30 pm and we were very annoyed at all of this and had trouble sleeping. Got about 5 hours of sleep and left as soon as we could get ready to leave. I appreciate the manager's attempts to make this right, but ultimately I will never stay at this hotel, or any other of this collection ever again, and I would advise anyone else looking for a hotel in the area to do avoid them as well. In the morning when we could actually see better, there was dust all over the furniture suggesting it hadn't been cleaned at all in quite some time, and the balcony was disgusting. The parking situation was also bad, but that's par for the course in Gatlinburg so I won't hold that against them. There are other reviews on various websites that mention great views and a nice lobby, and these are true, but in my opinion a hotel has a bare minimum standard of cleanliness it needs to follow regardless of price point and this didn't meet it. I felt like I should have just gone to a cheap motel since at least if I got dirty sheets and ineffective attempts at resolving the issue I would have paid less than half of what I did here.

I have just one word to describe the staff at Park Vista: PHENOMENAL! Their pleasant demeanor, helpfulness, and dedication truly set them apart. First on my list of ROCK STARS—though not in any particular order—is JJ (Jennifer) from Group Rooms. She was incredibly responsive and made our room reservations a breeze. Next up is Phillip from the Events team, who was both professional and a pleasure to collaborate with. I also want to give a shoutout to the amazing staff at the Front Desk, Vista Grill, Banquets, Housekeeping, and Bell Service. Each team member contributed to an outstanding experience. Last but certainly not least is Ronnie from the Front Desk. His attentiveness and proactive approach made a significant impact on our stay. He embodies the spirit of hospitality and goes above and beyond in every interaction. I highly recommend that hotel management recognize Ronnie—he deserves a raise or some form of acknowledgment for being such a valuable asset to Park Vista. If you have the chance, please look for Ronnie and say hi for me!