Margaritaville Resort Orlando

This place is shady and a scam! All menus prices are wrong, they won’t honor the stated price. Customer service is abysmal! From check in to check out they are shady. They lied and told me I had no charges then my receipt had charges. Then trying to dispute charges Jackie the MOD was unprofessional and argumentative. The cottage was decent but beds and pillow are super uncomfortable. Do yourself a favor and stay somewhere else!

Extremely clean and well staffed. Rooms were well equipped and not dated. Very fresh decor - bright and colorful. Staff was very pleasant and accommodated our company's requests. Technical audio/visual capabilities were very good and current. Pool area was beautiful and highly recommend for family or business.

Bed Bug Infested Margaritaville Resort Orlando with ZERO sense of responsibility and degradation to guest. (We have documentation and evidentiary support to this review) We recently stayed at Margaritaville Resort Room 507, and unfortunately, our experience was absolutely awful. Before going to bed we discovered bed bugs crawling all over the bedding. We were able to kill two, take photos videos and made a run for it before they would infest our belongings and bite us. After reporting the problem, the staff did respond promptly by cleaning the room, removing the infected bedding, taking all our clothes to get professionally laundered and transferring us to another room. However, despite these efforts, I was left feeling unsettled unable to sleep thinking on the possibility of having eggs on our luggage. It was a sleepless night full of anxiety and uncertainty. The resort then had Orkin Pest Control conduct an inspection, but they claimed there were no signs of bed bugs, which contradicted the evidence we had gathered. The inspection was done on Tuesday morning ( we reported this Sunday) after the room was turned, cleaned and sanitized - OF COURSE THE EVIDENCE WAS CLEARED! We have videos, photos, and even witnesses from the hotel staff who saw and confirmed the presence of the infestation Sunday night. The bedding itself had all the evidence of the dead beg bugs and the blood streaming out of them. ETHICALLY I have to write this review to let the next guest of this hotel know that this case was not treated, it was dismissed and another family will stay in a room where bedbugs and their eggs live. While I appreciate the initial efforts made by the resort team, the lack of thoroughness in addressing the issue raises serious concerns. An agent from the Cottages rental office with absolutely subpar customer service skills dismissed us at checkout demanding “what is it that you want from us, do you want like refund or just not pay”. She didn’t even check our reservation, which was a PREPAID booking through Amex platinum travel. She treated us horribly, and dismissed our statements and incident report. After this, we emailed the resort director and after two follow-ups , having sent him all the videos and evidence, we haven’t even received a courtesy email. We did however pay every last penny that we were charged for two nights of failure to sleep, eggs on luggage and bedbug bites on my husbands’ left shoulder. I hope that the management takes this feedback seriously and implements better pest control measures moving forward. Until then, I cannot recommend this resort based on my troubling experience and I will be reporting this to the Kissimmee Health Department, Orkin , Better Buisness Bureau and all entities that can PROTECT hotel guest from these health and bed bug hazards. Shame on you Margaritaville Resorts for placing your guest in hazardous conditions and then treating us poorly for reporting it.

Currently staying here First the positive: beautiful grounds, very nice pools, perfect location with being able to walk to restaurants, stores Disappointing parts: Third time here and all three times we hear some excuse about why the fire pit at the pool can’t be used. This time guy at pool said “oh we only do the fires on really cool nights” ummm it’s February and people at the pool were wearing sweatshirts and freezing when getting out of the water during the evening swim so it would be a perfect time for a fire Next issue is there’s only one hot tub and the jets wouldn’t turn on at all so I asked the same guy if it’s broken and he said he had no idea. The water in hot tub was also not as warm as you’d expect it to be so something seems off. With spending over $2300.00 for a week here these two areas (fire pit) (hot tub) should absolutely be up and running.

Great clean fun resort with a walk in pool. Acoustic music on weekends at the pool with a bar and food. The rooms are big and clean with comfortable beds. There is also a lot to do in walking distance. Sunset Walk across the street has many restaurants, bars and shops. A shuttle will take you for free or you can walk. Free parking or valet available at the hotel. All the employees were very nice. I like the free cocktail at check in. I will return.