Hilton Cocoa Beach Oceanfront in Cocoa Beach, FL

Heating cooling was not working. Called reception. Within 5 minutes the technician Jae was there for the rescue. I really didn't want to switch my phenomenal beach view room and under 15 minutes he fixed it and taught me how to navigate. Excellent service and kindness! Grateful!

Hilton tries to do resort but doesn’t even provide the basic amenities at an airport hotel. Nicely renovated. Everything is an enormous up-charge. I’d go anywhere else on the beach included Best Western at next door at the Resort at Cocoa. They have reasonable prices, better pool, shared library and vending machines. Picked this hotel because it had cruise/airport shuttle but read the fine print. They wouldn’t pick us up from cruise port because we weren’t already checked in. So we had to rent a car that they then charged us $15 a day to park! But I didn’t know that until check in. There’s no real information or communication about how to get beach towels. Don’t assume anything but water is included. I saw more than three people go back inside to ask where they were to find out that they were in a pink bin by the pool. Pool attendant requires name and your room number to get the towels, but there’s no checking them back in?Getting two chairs and an umbrella cost us $55 bucks. I’d recommend you Go next-door and get a bigger umbrella and more comfortable seats for $35. In fact, beach rental was the only place that was fully staffed and it had four porters on their phones even when Beach Rescue Rangers were deployed and nearly every adult on the beach looking for a missing child. Staff wasn’t even interested in an 8 year old grabbed by the riptide. No lifeguards at pool or beach, Another fail, there’s no signage of where to rent chairs so you walk all the way out to the beach to the porters and they send you back up to the pool to rent at the pool. Pool was a huge letdown and was very small. Not enough seats. I didn’t stay long because of overcrowding and extremely loud unattended children blocking stairs I paid extra for a coastline view, and it was essentially the parking lot and the roof of the lobby. Totally gross. It’s obvious they spent the money on the upgrading showers etc and are looking to recoup. But at the very end of the strip, there are many rooms much nicer on the strip for $200 a night especially considering that buffet breakfast cost us $23 a person we arrived at 10:30 and we were told if we wanted to get something to hurry up and get it because they were closing. Literally had staff putting stuff away as we’re trying to grab breakfast I’ll be at the last moment. Coffee at Salt was so bitter and not drinkable which is saying a lot. I’ll drink any Java but it must have sat. Then charged us four dollars for milk even though there is milk at the buffet, but we never saw it because it was put away. We had great service at castaway Beach bar, salt restaurant, and longboard. Nachos and Mango Sunrise were exceptional. Kathy at Salt and Ana at Longboard were exceptional servers. We also got to watch the Space X launch from the tiki bar. Despite do not disturb sign, cleaning staff came in and woke after long flight. The next day, they never replenished creamer. There is no coffee available downstairs because $tarbucks and it wasn’t open at 6 AM. Definitely don’t assume for the rate and photos that anything extra or special about this place. It’s clean and restaurant staff is adequate. Everything else is disappointing, overpriced and additional hassle.

Hotel and staff are very good but pool is small for the size of the hotel and filled with kids with parents who do not keep the kids under control, lots of screaming crying! They also drive bus loads of people from cruise ships in to the beach here. Paying good money for our stay and can not rent chairs because they sell out to the cruise people and of course they don’t tell you that this goes on until you find out and it’s too late.

I have stated at the Cocoa Beach Hilton the past several years. They must be under new management. The stay was less than desirable. As Hilton Diamond members the the front check in personnel didn’t acknowledge us. They stuck us near an elevator, they did move us to a floor with crying kids. The first few days the resort was out of draft beer. That typically isn’t a deal breaker, but that’s part of the reason we stay there. With the restaurant amenities we don’t have to leave the facility. If you want to watch a basketball game and drink a cold one you had too. They did get that fixed by the end of the stay. The room was smaller than I remember. The beach is a nice feature. Overall for the price I wouldn’t visit again. The price doesn’t outweigh the lack of customer service and respect to their customers!

No draft beer? First day on a week trip. Stayed at he Hilton at Cocoa Beach on two other occasions. Must be under new cheap ownership. It’s going to be a long week. The desk staff is terrible, but everyone else is wonderful! I have 5 days to go. Way to treat s diamond member!