Comfort Suites Maingate East in Kissimmee, FL

If I could give zero stars I would. It all started on January 2 which was supposed to be my stay. Our flight was delayed multiple times and after contacting the property to let them know, and they even responded, we arrived around 5 AM to find out that they had canceled my room and marked me as a no-show, even though I had let them know that our flight was delayed. They eventually found a room for us took about 30 minutes at 5 o’clock in the morning with them acting like they didn’t have any more rooms despite me letting them know. As other reviews have stated getting off the elevator it smelled bad, the room smelled bad, but I figured we could live with it for just a couple nights to sleep there. One night we decided to order pizza down by the pool. The window was open, but nobody was there. We were also planning to get a couple drinks. We waited for about 15 minutes and still nobody showed up, but we could hear that somebody was in the kitchen, which is right there. My husband knocked on the side door to try to get somebody’s attention and he yelled at my husband. Very rude so we gave up. On the day of checkout, we found a giant cockroach about the size of half my fist that was disgusting And probably hanging out in our room the whole time. Management did come and take care of it after about 30 minutes but still disgusting to know that that thing was probably in there the whole time. The really frustrating part came about TWO WEEKS after my stay. I got a notice from Expedia that they had canceled my stay and I would not be receiving points. After contacting Expedia to prove that I actually did stay there and paid for it they still refuse to give me my points. And also since they canceled me on Expedia, I am not able to leave a review there, which is why I’m now thinking they did that on purpose so that I could not leave this review. I know it’s a budget motel so don’t have high expectations, but I will never stay there again and I would definitely not recommend..

Nice hotel, adequate parking. Check in was seamless and the room was ready when we arrived. The room is definitely showing its age. The sink plumbing fixture was missing parts, and the toilet was not a comfort height unit. TV pixelated constantly, which was a service provider issue or just worn out. Overall experience was comfortable, but just average.

I stayed at this hotel in October 2024 for 3 nights and had a mostly positive experience. The location is excellent — within walking distance of Old Town and just a short drive to nearby theme parks, making it very convenient for exploring. I appreciated the ample free parking with no extra taxes, which was a great bonus. The room was spacious and spotlessly clean, providing a comfortable stay. On the downside, while the breakfast was free, it was very basic and relied heavily on single-use plastic, which felt wasteful. I also requested a late check-out due to our late flight back to the UK but was disappointed that the hotel couldn’t accommodate this. Unfortunately, we didn’t get to use the pool because of bad weather, but it looked clean and well-maintained. Overall, it’s a good option for the location and value, with a few areas that could be improved.

We have stayed here for part of our holidays for 20 years. The location is great - opposite Old Town - and the hotel is bordering on luxurious. Very clean rooms, fully equipped and serviced. A very good choice for breakfast but not kept well topped up this time. Lovely pool area but sadly the pool is not now HEATED - a big no no for us.

Great Hotel to stay at. Very clean and exceptional employees always a welcome smile on their face. The pool area was great. Would stay here again in a heat beat. Breakfast was good lots of options. Downside only 2 elevators but would not let that deter us from staying here.