Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort RoadGatlinburg, TN 37738
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TripAdvisor user rating 3.50 out of 5 Based on 3004 reviews

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Overview

Westgate Smoky Mountain Resort & Spa sits on 70 acres in the heart of the beautiful Smoky Mountains. Onsite amenities include two heated outdoor pools, indoor pool, hot tubs, sauna, full service health spa, 24-hours fitness center, gift shops and convenient store, playground, game room, pool table, table tennis, picnic area, and DVD rentals. The Resort is pet friendly and non-smoking.

up to 6 people

Good To Know

from Ashley, one of our Gatlinburg Travel Experts
  • Located on 70 acres.
  • 60,000-square-foot Wild Bear Falls water park .
  • Secluded resort with picnic area.
  • Full service spa.
  • 24-hour fitness center.
  • Dining options: Westgate Smokehouse Grill, Mason Jar Lounge, the Roaring Fork Snack Bar and 24-hour Smoky Mountain Marketplace.
  • Free Wi-Fi.
  • 2.5 miles from downtown Gatlinburg.
  • 3.2 miles from Great Smoky Mountains National Park
  • 5.6 miles from Pigeon Forge.
  • Pet friendly.
  • Located on a Trolley Stop.

Description

from Westgate Smoky Mountain Resort & Spa
Check-In: 4:00pm Check-Out: 10:00am
Rustic mountain retreat that sits on 70 acres in the heart of the beautiful Smoky Mountains and adjacent to Great Smoky Mountains National Park, Westgate Smoky Mountain Resort & Spa offers the perfect location for a scenic mountain getaway. In addition, the resort provides convenient access to both Gatlinburg and Pigeon Forge attractions such as Ripley’s Aquarium of the Smokies and Dollywood theme park.

Onsite amenities at Westgate Smoky Mountain Resort & Spa include the 60,000-square-foot Wild Bear Falls water park (Additional charges apply and not included in room rate), two heated outdoor pools, indoor pool, hot tubs, sauna, full service health spa, 24-hours fitness center, gift shops and convenient store, playground, game room, pool table, table tennis, BBQ grills and picnic area and DVD rentals. Also, Westgate Smoky Mountain Resort & Spa offers dining options such as the Westgate Smokehouse Grill, Mason Jar Lounge, the Roaring Fork Snack Bar and 24-hour Smoky Mountain Marketplace.

Accommodations at Westgate Smoky Mountain Resort & Spa range from cozy Studios to spacious Two-Bedrooms Villas. In-room amenities include queen sleeper sofas, fully equipped kitchens or kitchenettes, separate living and/or dining area and cable televisions with DVD player.

One night's room and tax deposit required at the time of booking. Full and final payment is due upon arrival. Must have valid ID and form of payment. A 50 USD credit card or 200 USD cash deposit is required at check-in for incidentals.

Nightly resort fee due at check-in.

Pet Policy: A $100.00 pet deposit is required at time of check-in. If there is no damage upon checkout, the deposit will be returned. A separate $170 nonrefundable cleaning fee is required at check-in. One dog or one cat is allowed per unit and must not exceed 60 pounds. There are breed limitations. Guests with service animals will not be charged any of the above fees.

Westgate Smoky Mountain Resort & Spa Reviews

3 Reviews
brittany fowler Tripster User Profile Image
brittany fowler
Rossville, GA
1 Review
Verified Traveler
"overpriced totally unhappy want money back"
April 2015
Outrageous, how do I file a complaint to get a refund
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Tip: water park not included, over priced and it's a time share scam

Was this review helpful? Yes

Jessica S. Tripster User Profile Image
Jessica S.
Westerville, OH
1 Review
Verified Traveler
"Close to EVERYTHING."
March 2015
My husband loves the Dixie stampede (soup!) so we planned a weekend getaway. We chose to stay at the Westgate Smoky Mountain Resort. It's a very large resort perfectly located in between pigeon forge and Gatlinburg and you get that "cabin in the woods" feel because this resort is nestled in the mountains. You feel safe at all times because they have staff all throughout the resort driving around in gold carts. We stayed in the studio villa with a kitchenette and found the unit to be sufficient in space for the two of us. We are definitely coming back here again, and soon!
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Abrenda Ball Tripster User Profile Image
Abrenda Ball
Cleveland, TN
1 Review
Verified Traveler
"love westgate"
March 2015
I loved our rooms and the fact that there was a trolley to take us into town. Everything was at our reach to make sure we had full relaxation. My girls loved the waterpark and didn't want to leave. We just wished that we had breakfast . It was only given to Owners.
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Tip: No breakfast given. And there is a tax fee and deposit fee that has to be on a card or the price will increase.

Was this review helpful? Yes

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Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort RoadGatlinburg, TN 37738
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Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

How many rooms are available at Westgate Smoky Mountain Resort & Spa?There are 779 units available at this property.

How many different buildings comprise Westgate Smoky Mountain Resort?There are a total of 80 buildings.

Do you have a restaurant on-site? A lounge? Gift Shop?There is a restaurant on-site, the Westgate Smokehouse Grill, that is open daily from 8am-Noon and 5pm-10pm. The Smoky Mountain Marketplace is open 24 hours a day. The Mason Jar Lounge is also open to guests.

Do you have a minimum age required for check-in at Westgate Smoky Mountain Resort?
Guests must be at least 16 to check-in to our facility, and they must have their own credit/debit card and valid ID.

Do you have any resort fees?
Yes, there is a $9.95 resort fee charged per night. 

What is your check-in procedure?
Guest must have valid photo ID and valid credit/debit card for incidental fee of $50.00, which is refundable upon check-out. If guest does not have a credit/debit card, the incidental fee is $200 cash, which is also refundable.

Do you charge for cribs?No.

What are your pool hours?The pool is open from 9am-11pm.

Is late check-in available?
Yes. Guests can check-in at any time.

Is the Westgate Smoky Mountain Resort & Spa located on a trolley stop?Yes.

When is the Serenity Spa open?The Serenity Spa is open from 9am-6pm, everyday of the week. Services range in price from $45 to $120.

Do you have an Indoor Waterpark on property?Yes. Wild Bear Falls, a 60,000 square-foot mountain themed facility is located on property and features the 900-foot-long Cades Cove lazy river, 350-foot Clingman’s Dome body slide, 300-foot Laurel Falls tube slide, Little Pigeon River zero entry pool and toddler play area, Ramsey Cascades treehouse interactive water play area and 15,000-square-foot mezzanine, Wild Adventure Grill and Snack Shop, and Bear Foot Arcade. Admission to the Waterpark is $18.00.

Are lockers available at the Waterpark?
Lockers are available. For an all day rental, the rate is $10.