4.6 (11,501 Reviews)

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN

915 Westgate Resort Road • Gatlinburg, TN 37738
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Rustic-style resort in the heart of Smoky Mountains.
Swim in the crystal-clear outdoor pool.
Glide down a giant water slide or experience interactive treehouse at Wild Bear Falls Water Park.
Rejuvenate at the on-site spa.
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Overview

Nestled in the heart of the Smoky Mountains, Westgate Smoky Mountain Resort & Water Park offers a family-friendly and pet-friendly escape with spacious villas, an indoor water park, and resort-style amenities. Just minutes from downtown Gatlinburg and the Great Smoky Mountains National Park, this resort is the perfect getaway.

up to 8 people

Good To Know

  • Minimum age to check in is 21.
  • Pet-friendly rooms are subject to fees and availability. See FAQs for details.
  • The hotel charges a daily resort fee. See FAQs for inclusion.
  • Family-friendly resort with kids’ activities and entertainment.
  • Features Wild Bear Falls Water Park, a year-round indoor water park with slides and a lazy river.
  • Spacious villas with full kitchens, fireplaces, and private balconies.
  • Heated outdoor pools with scenic views and a state-of-the-art fitness center.
  • Free self-parking and Gatlinburg trolley stop onsite.
  • Great Smoky Mountains National Park is just a 9-minute drive away.
  • Dollywood is about a 13-minute drive away.
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Property Amenities

  • Fitness Facilities
  • Game Room
  • Gift Shop
  • Handicapped Access
  • Inside Corridors
  • Bar/Lounge
  • Non-Smoking Rooms
  • Restaurant on Property
  • Golf Course Adjacent
  • Health Spa/Massage
  • Concierge Services
  • Picnic Area
  • Waterslide
  • 24 Hour Front Desk
  • Elevator
  • Hot Tub
  • Playground
  • Internet Access in Public Areas (free)
  • ATM/Banking
  • Barbecue Grill(s)
  • Poolside Bar
  • Sundry/Grocery
  • Smoke-free Property
  • Lazy River
  • Business Center
  • Children's Program
  • Guest Laundry
  • Meeting Facilities
  • Outdoor Pool
  • Pet Friendly
  • Free Parking
  • Waterpark
  • Snack Bar/Deli
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Description

Check-In: 4:00pm Check-Out: 10:00am
Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, is a premier family destination offering breathtaking mountain views, rustic charm, and top-tier resort amenities. Guests can enjoy the excitement of Wild Bear Falls Water Park, featuring thrilling water slides, a lazy river, and a kid-friendly splash zone. The resort’s well-appointed villas include full kitchens, fireplaces, and private balconies, making it an ideal choice for families and groups.

Beyond the water park, the resort features heated outdoor pools, a state-of-the-art fitness center, and an onsite spa for relaxation. Dining options include Southern Comfort® Restaurant, The Roaring Fork Snack Bar, and the Marketplace & Deli for convenient grab-and-go options.

Located just minutes from Great Smoky Mountains National Park, Dollywood, and Gatlinburg’s many attractions, Westgate Smoky Mountain Resort provides easy access to outdoor adventures, family-friendly entertainment, and vibrant shopping and dining. Whether seeking an adrenaline rush at the water park or a peaceful retreat in the mountains, this resort offers something for everyone.

Parking: Self-parking is complimentary to all registered hotel guests.

Pet Policy: Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (47)
Beautifully landscaped resort exterior and view of the mountains. Resort road decorated with dazzling lights. Enjoy the scenic surroundings and timeless design of the resort. Front desk. Front desk.
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Westgate Smoky Mountain Resort & Spa Reviews

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C8861YZfrankm
Dallas, Georgia
"They have 630 BBB complaints in 3 yrs"
TripAdvisor user rating 1.0 out of 5
Reviewed April 18, 2025 NEW
We did not get the suite we discussed with reservations. We booked through there reservation service. And the person told me we would get 2 queen beds in one bedroom and 1 queen in the other. When we arrived we got a 2 bed room and we're basically told to deal with it. They said if we left right then they would refund 1 night at $320.00 The units are nice and clean enough and are in a nice setting. But buyer beware! You can get a cabin near by for less than you can get this 1 bed condo. And they will try selling you a timeshare if you pay full price or not. Absolutely NOT worth $320 per night. And the attitude of the staff is awful. Plus the place is packed in with people like New York City. Way, way, way too many people for an enjoyable vacation. Everything here appears to be staged to sell time shares. You feel like a mouse in a mouse trap. Also I stopped and talked to a few locals in Pigon Forge and they all said they have never heard anything but bad stories about this place.
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L9995MEemilyn
Saint Charles, Illinois
"It was okay"
TripAdvisor user rating 2.0 out of 5
Reviewed April 10, 2025 NEW
We arrived at Westgate after a 9-hour drive, only to wait in line for about 2 hours just to check in. There were only two staff members working, and while we waited, a Bingo game was going on nearby, making it really hard to hear the person checking us in. When we finally got to the front, they sent us straight to the ticket counter without asking and signed us up for a timeshare presentation—again, without any explanation. We eventually made it to our room, with no help, and had to walk past a gate to get there. But when we walked in, the room was nothing like what we expected. We had to head all the way back down the hill to request a new room—the one we had actually paid for. They told us it was a “mis-click.” Once we got into the correct room, it was nice, but there was no view, which was disappointing since we came all this way for that exact reason. We also had to attend the timeshare experience, which lasted way longer than the promised 90 minutes. The tour itself wasn’t as impressive as we were led to believe—we only saw parts of the property we had already walked through. One plus was that we got free parking downtown to visit the strip in Gatlinburg. But overall, the experience was disappointing, and I wouldn’t choose to stay there again.
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madisonp656
Louisville, Kentucky
"Average Water Park"
TripAdvisor user rating 3.0 out of 5
Reviewed March 23, 2025 NEW
This water park was average. There was a toddler splash area that was warm. The playground area with a water dump bucket was freezing cold. There were two hot tubs that were above warm, but not hot. There is a large tube slide and a body slide. There is a lazy river that is warmish and a pool that has basketball in it. It looked as though they were doing quite a bit of renovations. Towels are available free of charge. There are lockers for rent and food and drinks for purchase. There are locker rooms, but no changing stalls- only toilets and one tiny shower. Also, apparently even though it’s indoors, if there is thunder they shut down. It is significantly cheaper than the other indoor waterparks in the area. We bought day passes for $35 for adults and $25 for kid. Our 9 year old had a great time- the rest of us not as much. We probably wouldn’t come back here again.
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O3969LOsophiem
"Mostly amazing!!"
TripAdvisor user rating 4.0 out of 5
Reviewed March 15, 2025
This place was amazing. All of the staff were so nice and accommodating. The amenities were also very good, the gym was nice, and the pool/hot tub was great too. The location is about in the middle of Gatlinburg and piegon forge so it wasn’t far from either spot. The only reason why I’d give this place 4 stars instead of 5 was because the walls were very thin. We stayed on the bottom floor, and we heard lots of movement from upstairs, especially late at night when we were trying to sleep. Our neighbors did laundry at midnight and the loudness from the machine kept us up super late. However I would definitely come back to this resort and I’ve already recommended it to my friends! Also, the restaurant at the hotel was probably my favorite bite I had my entire trip!
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819lilliannam
"Wouldn’t Return"
TripAdvisor user rating 2.0 out of 5
Reviewed March 09, 2025
We were gifted a week here after my husband and I got married. We were so excited and ready to relax and enjoy Gatlinburg. When we first checked in we were asked what dinner and shows we were looking into and was told they can give us tickets at a discount and told us all the tickets are VIP. Little did we know this entailed going to a meeting 2 days after we arrived with a $50 deposit. None of our tickets were VIP. When we arrived to our room, at first glance it was nice. However after walking around, attention to detail when cleaning can definitely be improved. For example there was dirt on the light switches. The room did not smell fresh and clean. The sheets and towels smelled musty- I went to Walmart and bought my own laundry soap and bleach and rewashed everything. When we turned on the TV - they give you maybe 20 channels and half of them are in Spanish. So, on that Walmart trip we bought a Roku just so we can enjoy something in the room. The day of the “meeting” we let them know we have an appointment at 12pm at the spa which we were promised we would be out before then. The concierge people are relentless and even brought out foreclosure units just so they can get a sale. My husband and I both expressed we just had a big wedding and are unable to make a purchase like this right now multiple times and multiple people came to us trying to get a sale. We were late to our appointment and had to reschedule. A corporate representative who stated she has been with the company for 32 years came over to try to get a sale from us and she was so unprofessional to the concierge employee and belittling him. The day we were checking out-As soon as I opened the door to load the car there was a huge bag of towels blocking the way of me leaving. We had 2 housekeepers literally waiting at the door while we were loading bags in the car and even tried to come in at one point and we expressed we had more things to get. It was so uncomfortable I even left with my slippers on. Check out is at 10AM and this was a little before 9AM. We were there for 5 days and were wondering where all these shuttles were going and coming. We were never told there was shuttling services if we would like to go down to the lobby, restaurant, waterpark, etc. They offered us a great deal for a vacation and it was affordable, however, after staying here I will never stay at another Westgate again and much rather pay more somewhere else then return. We are not picky visitors, don’t complain when we stay somewhere. But, I needed to come on here and share our experience to hopefully help someone out.
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Westgate Smoky Mountain Resort & Spa is located at 915 Westgate Resort Road • Gatlinburg, TN 37738
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Frequently Asked Questions about Westgate Smoky Mountain Resort & Spa

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in with a matching, valid, government-issued photo ID and credit card.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Pets are allowed. A non-refundable pet fee of USD 150 per reservation applies, with an additional USD 150 penalty for unreported pets. Up to two dogs are permitted per room, with a maximum combined weight of 60 lbs and size restrictions of 36 inches in height and length. Restricted breeds include Pit Bulls, Rottweilers, Dobermans, and others at management’s discretion. Please notify the resort directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited. All fees mentioned are subject to change without prior notice and applicable taxes.

Is parking available?

Self-parking is complimentary to all registered resort guests.

What time is check-in and check-out?

Check-in time starts at 4:00 PM and check-out is until 10:00 AM.

Does the property have WiFi?

Yes, WiFi access is available and included in the resort fee.

Does the property have a restaurant?

Yes. Guests can dine at Smoky Mountain Dining, Southern Comfort®, Southern Comfort® Lobby Bar, Roaring Fork Snack Bar, The Marketplace, Mountain Pizza, Mountain Top Pool Bar, and Smokehouse on the Mountain.

Does the property serve a complimentary breakfast?

No. However, guests can purchase breakfast at the on-site restaurants.

Does the resort have a pool?

Yes. The resort has heated outdoor pools and hot tubs.

Does the property offers a shuttle service?

Westgate Smoky Mountain Resort & Water Park does not offer an internal shuttle service. However, the Gatlinburg Trolley system serves the area, providing convenient transportation to local shops, restaurants, and attractions. For information on trolley routes and schedules, you can contact the Trolley Office directly. Additionally, the resort's Gift Room can assist with booking excursions and provide further trolley information to enhance your Gatlinburg experience.

Is there a resort fee?

A daily resort fee of USD 29.99 + tax will be collected upon arrival. This fee includes WiFi access, a fitness center, local calls, an in-room safe, and boarding pass printing. All fees mentioned are subject to change without prior notice and applicable taxes.

Are there any additional charges besides room and tax?

A USD 50 credit card or USD 200 cash is required at check-in for incidentals and will be held until check-out. All fees mentioned are subject to change without prior notice and applicable taxes.

Is the resort accessible? What are accessible amenities available?

The resort is accessible. Accessible features include elevators, a pool lift, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the resort directly for specific accessible needs to ensure the resort will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.

Are there activities for kids?

Yes, the resort offers a variety of family-friendly activities, including a game room, water park, and seasonal events.

Is Wild Bear Falls Water Park included with the stay?

Water park access may require an additional fee. Please check with the resort for current pricing and packages.

What are the attractions nearby?

Below are the top attractions near Westgate Smoky Mountain Resort & Water Park and their approximate distances: Ole Red 2 miles Anakeesta Outdoor Theme Park 2.2 miles Ober Gatlinburg Aerial Team 2.9 miles Smoky Mountains National Park 3.2 miles Dolly Parton’s Stampede 4.5 miles Pigeon Forge 5.9 miles Dollywood/Splash Country 7.3 miles

How far is the nearest airport from Westgate Smoky Mountain Resort & Water Park?

The nearest airport is McGhee Tyson Airport, about 39.1 miles from the property.

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