Westgate Branson Woods Resort in Branson, MO

As with most timeshares, this place was nothing but flat lies. You can pay double the price for a room and tickets anywhere else and be money ahead instead of going through this company. I really don’t know how they can live with themselves at night.

Clean, tastefully decorated room. Lots of activities to choose from. We went to the show case dinner and got to see several different acts. Wifi sort of works. I was unable to download a software update, but email and websites were fine. Beds were comfortable. Plenty of hot water. AC and heat both worked as we are in that wonderful midwest season that is fall and had to use both. Staff was very helpful at check in. No pressure to listen to the timeshare spiel.

Our stay started horribly and did not improve as the week went on. Check-in time is 4 PM. Arrived at 4 PM and was told that the room was not ready and they would call me when it was. This was after I had to push my way past several folks that were jumping the line to register by standing in the owner's check-in line, bye passing the guest line which was 5 to 7 persons longer. The clerks would say helping the next in line and the folks that weren't owners in that line would just proceed to the desk and they were registered ahead of the people that had arrived ahead of them. Poor start, but got worse. At 5 PM, I asked the front desk supervisor, 'Marsha', when my room would be ready. She replied "Housekeeping will call me and then I will call you. I asked Marsha if she could check with housekeeping to see when that would be. Marsha replied "You're not the only one waiting for a room. Housekeeping will call me and I will call you." At 5:50 I got the call that my room was ready and to pick-up my keys and parking pass at the concierge desk. I arrived 2 minutes later, since I was waiting in the lobby, Got my parking pass and was told to wait over on the side that my keys would be out momentarily. 10 minutes later I finally got my keys. Proceeded to the room which was located in a so called villa. Approaching the room, I saw the door which looked as if it had been struck by shrapnel from an explosive device. Entering the room, it did not look like the pictures on their website, The room could use painting especially the bathroom. The front door deadbolt did not latch. The gas fireplace made a groaning sound when turned on and did not offer any heat to the room. The Wi-Fi stopped working at least twice daily and sometimes more. They offer no Decaf coffee. I secured this room through an exchange with Interval. I know what good resorts are from exchanges made over the years. Westgate Branson Woods is not a good resort. If you are doing an exchange, avoid this so called resort. If you are looking for a hotel to stay at while in Branson then avoid this place. There are much better places to stay while in Branson. There are good employees like Kimberly, she greets and directs you to the check-in area. Dan at the concierge desk was apologetic for my wait and how my request for a room time availability was ignored by 'Supervisor Marsha'. He offered me a free meal to make up for it. I declined because nothing will make me forget 'Supervisor Marsha's' ignoring a customer request. 'Supervisor Marsha' could learn from Kimberly and Dan. Unfortunately, Westgate Branson Woods doesn't seem to recognize this or just doesn't care.

At check-in, parking pass was dispensed by "concierge" desk that also sold show tickets. I was stuck behind two sets of people examining and debating show options while I waited for a parking pass after a long day. Free w-fi only available to resort property owners. I haven't seen a charge for wi-fi at another property in many years. That includes stays ranging from Intercontinental and Hyatt to Motel 6! Plus, there is a button for free wi-fi on the hotel gateway, but no statement that it isn't available to anyone but owners until much wasted time and an overly long phone call to tech support. Indoor pool and miniature golf closed for construction. We had no notice and were offered no compensation for reduced amenities. Cleanliness was average, although a potato chip in the couch and a Milk Dud under a kitchen table did raise some concern.

The vilas were very nice to stay in. We enjoyed the excursions they had offered. The activities they had are very nice. Joshua was in charge of bingo had it was fun. He had lots of energy. We did one excursion and the ones in charge of it were Antonio and Denny. They did a great job. Plus others in the activities department were nice. Also Ida was nice in the activities department. So they seem to have a great crew. We also went to see the comedy show on the property given by Joey ILO. He was very funny and his comedy is nice and clean. Safe to take your kids to.