4.6 (11,501 Reviews)

The Willows Hotel in Chicago, IL

555 W Surf St • Chicago, IL 60657
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Lobby are with ample seating.
Lobby at The Willows Hotel, IL.
View of the hotel exterior.
View of the hotel exterior.
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Overview

This 19th Century-style boutique hotel in Chicago offers upscale accommodations in an ideal Chicago location. Guests can enjoy in-room flat-screen TVs, free Wi-Fi, bathrobes and more. Located in the historic area of Chicago and just a mile from Lincoln Park Zoo, the Willows Hotel Chicago is the perfect place to relax after a day of exploring the city.

up to 4 people

Good To Know

  • The minimum age for check-in is 21.
  • 100% smoke-free hotel.
  • Coffee and tea are available in the lobby 24 hours.
  • Complimentary WiFi is available in the rooms and lobby area.
  • Self-parking is available for $25 per vehicle per day.
  • A $100 deposit is required upon arrival.
  • Wrigley Field - 1 mile
  • Lincoln Park Conservatory - 1 mile
  • Lincoln Park Zoo - 1.4 miles
  • 360 Chicago - 3.5 miles
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Property Amenities

  • Fitness Facilities
  • Handicapped Access
  • Non-Smoking Rooms
  • Concierge Services
  • Parking (surcharge)
  • Dry Cleaning/Laundry Services
  • 24 Hour Front Desk
  • Elevator
  • Internet Access in Public Areas (free)
  • Smoke-free Property
  • Guest Laundry
  • Complimentary Newspapers
  • Snack Bar/Deli
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Description

Check-In: 3:00pm Check-Out: 11:00am
With a stay at The Willows Hotel in Chicago (Lincoln Park), you'll be convenient to Saint Joseph Hospital and Wrigley Field. This hotel is within close proximity of Advocate Illinois Masonic Medical Center and Briar Street Theatre.

Make yourself at home in one of the stylish guestrooms. Satellite television is provided for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.

Make use of convenient amenities such as concierge services, a fireplace in the lobby, coffee and tea in the lobby, and complimentary use of a nearby fitness facility.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Minimum age to check-in: The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking: Self-parking is available for $25 per night located at the Broadway at Surf Garage. In/out privileges are not included. This parking garage is not associated with the hotel. Neighborhood street parking is available on a first come first serve basis – no permit is needed.

Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.

Deposit: A $100 deposit is required upon arrival.

All fees mentioned are subject to change without prior notice and applicable taxes.
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Promotional Images (15)
Hotel entrance at The Willows Hotel, IL. One queen bed and a work desk inside a guest room. Living room with comfortable sofa chairs inside a guest room. Two queen beds and a work desk inside a guest room. One king bed and an arm chair inside a guest room.
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The Willows Hotel Reviews

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Ksabow
Edina, Minnesota
"Don't let the photos fool you!"
TripAdvisor user rating 2.0 out of 5
Reviewed September 29, 2024
This hotel looked so charming and close to our daughter's apartment. It reminded me of a dorm room. Very outdated. The comforter was dirty and there were dirty kleenexes on the floor. I'm kickign myself as we paid $500 for one night. I could have stayed downtown in a beautiful hotel for that. My husband forgot his Bose earbuds on the nightstand but when we went back (an hour after checking out) they said they didn't find them. Right. Such a disappointing stay. Will NEVER stay here again.
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agJ1917KR
"BED BUGS - and the hotel won't do anything about it."
TripAdvisor user rating 1.0 out of 5
Reviewed July 09, 2024
BED BUGS. Cute hotel, lovely lobby, nice rooms, good location, fair price... but is that worth BED BUGS? I stayed one night, and went home the next day with a bunch of BED BUG BITES all in a line. You know how I know they were BED BUGS? Because BED BUGS bite in a line. You know how I got them from the Willows? Because I don't have BED BUGS at home, and the only other place I've stayed in months is the Willows. So I know I got BED BUGS from there. And what did the hotel tell me? That they can't (won't) do anything about it.
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713sues
Winter Park, Florida
"First and last stay"
TripAdvisor user rating 2.0 out of 5
Reviewed July 08, 2024
Not at all what I expected for a boutique hotel. Should have paid more attention to the poor reviews. The only positive thing about this hotel is the staff and the location. The rooms should have been renovated many years ago. When we got on the dirty elevator, I knew we weren’t going to like the room. Hallways are dark and creepy. Carpet in the room was not vacuumed. Noisy wall air conditioner. Old furniture. Price way too high!!
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ChezzaHawkins
Kent, England
"BED bugs. Do not stay."
TripAdvisor user rating 1.0 out of 5
Reviewed July 01, 2024
DO NOT STAY HERE THEY HAVE BED BUGS AND WHEN YOU EMAIL TO REPORT IT THEY IGNORE YOU. I AM WAITING A CALL BACK FROM THE HEALTH DEPT AS I HAVE LOGGED A REPORT. Booking.com is also aware and trying to reach this Hotel, I have had no communication from this establishment.
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Scout796
McKinney, Texas
"Motel experience at Boutique Hotel prices"
TripAdvisor user rating 2.0 out of 5
Reviewed June 18, 2024
I will start with the positives: the location is great, the room was mostly clean, check in/out was easy, we felt safe in this area. Beyond that, I'm still puzzled as to how this hotel had such amazing reviews and high rating on Trip Advisor. We arrived fairly late at night as our flight had been delayed. The welcome by staff was okay but upon entering the hotel I realized that what I had believed was going to be a 'quirky, boutique experience' was probably not going to live up to that. The lobby was sad looking and the hotel smelled musty. (The lobby looked much better in the morning with the light coming in but was still not up the 'boutique' standard that we are used to) The elevator is unappealing to say the least. The flooring material is peeling and the walls are scratched. When we got to our floor, the hallway is very dark and smells like an old motel. The room had an even stranger smell - maybe ammonia? The wallpaper was peeling in several spots (with a little mold on it in the bathroom) and the decor is terribly outdated. I've stayed at 'vintage' hotels but this room was not vintage, it was just old and outdated. The worst part was the air conditioning unit. It was LOUD. I am a light sleeper and ended up having to wear earplugs to be able to sleep. Even then, I did not get a lot of sleep over the three nights. My other family members slept a little better as they are not as light of sleepers. What bothered us the most was that we'd paid over $425 a night to stay here. The room and hotel were not what they show on the website or even what the other Trip Advisor reviews had led us to believe. For even a little bit more money, we could have had a nicer room/better experience even if the location were not as premium. If you are paying more than $300 a night to stay here, I would suggest you look elsewhere.
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The Willows Hotel is located at 555 W Surf St • Chicago, IL 60657
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Frequently Asked Questions about The Willows Hotel

Is the hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

Does the hotel offer a daily breakfast?

No, complimentary continental breakfast is not available at this time.

Is WiFi available?

Yes. Guests may access the internet free of charge.

Is parking offered?

Self-parking is available for $25 per night located at the Broadway at Surf Garage. In/out privileges are not included. This parking garage is not associated with the hotel. Neighborhood street parking is available on a first come first serve basis – no permit is needed. All fees mentioned are subject to change without prior notice and applicable taxes.

Can I request a smoking room?

No. The hotel is 100% smoke-free.

Will my guest room include a mini-fridge and/or microwave?

Guest rooms feature a mini-fridge/mini bar.

Can I request a rollaway bed and/or crib?

Cribs are available free of charge. Rollaway beds are not available.

How far is Lincoln Park Conservatory from The Willows Hotel?

This property is 1 mile from Lincoln Park Conservatory.

How far is Lincoln Park Zoo from The Willows Hotel?

The Willows Hotel is 1.4 miles from Lincoln Park Zoo.

Does the hotel have accessible rooms and amenities?

Yes. Accessible rooms and amenities are available at the Willows Hotel. Please make a note of your requests in the "Have Special Needs" section when making your room selection. You may notify the hotel directly by calling the hotel phone number on your confirmation if you require accessible amenities during your stay.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What accessible features does the hotel offer?

The Willows Hotel is committed to offering exceptional service to all guests, including individuals with disabilities. While the historic nature of the property limits certain accessibility features.

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