The Roosevelt Hotel New Orleans - Waldorf Astoria Hotel in New Orleans, LA

The Roosevelt is both a historic property and a prestigious establishment. It boasts of many top end amenities, none of which comes cheap. The hotel is serious about collecting money from guests, collecting an upfront non-negotiable charge of $1,000 at the time of check-in to cover incidentals alone, but with not much to offer in return in terms of quality of service. Breakfast at the Fountain Lounge was a dismal affair. The service was mediocre, and the staff looked unhappy and indifferent, and totally disconnected from anything hospitality-related. In the midst of this sea of mediocrity, there were three staff members who deserve a special mention for their commitment and dedication. Patricia (F&B manager) went out of her way to try to make amends for the shortcomings of some in her team. Don (concierge) was always available to provide useful guidance and educate us about the places to see and things to do in the city. Last but not least, Keddar (housekeeping) went to great lengths to rectify lapses in housekeeping services and make us feel happy and comfortable in the room. All three were amazing, and it was in large part thanks to them that we ended up enjoying our stay at the Roosevelt.

I was billed incorrectly. I called the hotel no less than 8 times to request an explanation of my charges. I called and left repeated messages with billing, the front desk and twice requested the hotel manager. That was three weeks ago, and Ive never heard from the hotel! Sadly I love this hotel but the service on the back in is less than 1 star, much less 5. This level of service from a 4/5 star hotel is unacceptable. If you read this.....FYI, there is a Ritz Carlton across the street and a Four Seasons a few blocks down the street. May I suggest staying at one of those.

The historic Roosevelt hotel definitely elevates your trip experience in the magical city of New Orleans. Even if you are not staying in the hotel, you must go enjoy the ambiance and have a few drinks at the sazerac bar. I would not miss out on this beautiful gem!

Completely satisfied. The Waldorf met and then exceeded expectations. From the check-in until we left the hotel, everything was fantastic. We had a staycation and never left the hotel, eating at all the outlets, enjoying the amenities, it was all superb. The staff was stellar with every interaction; professional and efficient. Good service at Teddys, The Fountain Lounge and The Sazerac Bar. Room service was fast, friendly and yummy. I know it sounds like I'm gushing but I haven't been impressed this much by a hotel since before covid.

Our Holiday visit to the Roosevelt fell short of our expectation of a Waldorf Astoria Property. Although a visually spectacular experience with a lobby that rivals just about any I have seen for the season, the service took second seat and fell quite short. Our reservations were made far in advance, this property is historically and knowingly very busy during the holidays, football, Mardi Gras, etc. With that, most, if not all properties we have patronized in the past also experience times when they are VERY busy. Fairmont, Four Seasons to name a few. Other properties kick it up a notch, take measures to ensure that customers do not suffer as a result of these "Known" busy times. Not the Roosevelt. We were supposed to have early priority check in, and did not even come close to a standard check in time. We were hours past in a shoulder to shoulder lobby of visitors taking pictures. Each passing 30 to 40 minute period we would approach to inquire, and be quickly pointed to the "Back of the Line!".. Fast Forward, our first day in NOLA was wasted on waiting for a room, until into the evening we felt forced to get a little aggressive watching others that arrived after us being handed keys. Then our room suddenly came available? Every store, restaurant, bar we entered for the week met us not with a smile and a welcome, but "You should have made reservations.", and "We are very busy and it will be an hour to get your food, drink, etc." This become the first thing we heard every time we entered a bar or restaurant here. It was not so much the delays that were disappointing, but the way in which they were handled. A simply smile, apology, maybe an offer for a drink, even a cup of coffee would have been kind. But for the first time at a property such as this, we felt like we were imposing on most of the restaurants and bars, and that the employees really didn't want to be there. This with hours of delay for room assistance, broken ice machines on our floor and the floor above and below us, and an incorrect bill at the end of it all sadly did not hold up to the level of service we had anticipated based on the price and the Waldorf name. The Positive: The rooms were very comfortable, the property was beautiful and very centrally located. Convenient and within walking distance to just about anything you want to see in NOLA.