The Congress Plaza Hotel & Convention Center

Great hotel for the money. The location couldn't be better...especially if you're going to a Bears game. You're directly in between the stadium and all the attractions in the city. The hotel was definitely dated and can use a major refurbishment. Cracked walls, and stains in the carpets, everywhere. However, overall, it felt clean and safe. The bed was like sleeping on slab of concrete. But after walking all day, we passed out, anyway. Wish we got to witness some of the spooky stuff that this hotel was famous for, but didn't witness anything. Overall, if you're looking for a budget friendly hotel in a great location, this is a decent choice.

We booked this hotel purely for location. Honestly if we had known about it being haunted that would made the stay even better !!! We arrived and had booked a double room as it was myself, husband and 2 kids (our kids being 16 & 25) We had asked for a rollaway bed and when we got into our room shortly after entering, the bed was brought up and there was absolutely no way it would have even opened up in the space we had ! My husband and i went back down to receoption to see if we could be moved but the Democratic convention was on so the only rooms available were on the 4th floor....the receptionist said 'are you sure you would be ok with this ?' Well unaware as to why we just said yes. She then said are you sure again and advised us to go and take a look at the room.....so we said ok and off we went...to room 441 !! We got into the room and apart from the fact it had been freshly pained and smelt a bit it was huge, plenty of room for the rollaway so we were happy and went back down to say we would like to move. She was seemling shocked by this and said that she would get our luggage moved for us. I wish i had googled it then but we didn't, i guess we just wanted to get unpacked and go out. We stayed for 3 nights, no noises other than any noise an old hotel would make, no ghosts, we have not been turned mad ! It was only last week that i did google it and saw that yes...our room is allegedly the most haunted room in Chicago !!! Too funny !!! We are huge Horror fans, we trade at Comicon and Horror Conventions all over the UK and we may or may not believe there is something to all this but it was a very cool hotel. It had a crappy shower, the paint was peeling all over the hotel but we only really saw the 4th floor and it doesn't ruin our stay, it enhanced it ! If you love the Shining then book this hotel, ask for room 441 as it is a huge room, no window really as it is like being in a basement but it is fab and i wish the receptonist had told us to google it !!!

The beds were comfortable, the room was a good size and the view of Lake Michigan from the 14th floor was wonderful. I could not see all the architecture in the hotel itself however due to rooms being locked for events only. The bathtub/shower is not designed well in my opinion. There was a disability bar that was not positioned in the best location. I feel a larger person may struggle with the size and room inside the shower/tub. The staff was friendly and I appreciated the bell hops for keeping my luggage while I explored the city!

The only redeeming quality of this place is its location—conveniently situated near everything you'd rather be doing instead of staying here. As for the accommodations? Well, let’s just say the room is so run-down that the bathroom door refuses to close. It’s almost as if it’s making a statement about privacy. Oh, and don’t get me started on the reservation fiasco. They somehow managed to lose my booking, leaving me to enjoy a delightful 45-minute wait at the reception while they fumbled around trying to sort it out. Talk about a warm welcome! This isn’t “old-and-charming”; it’s more like “old-and-decaying.” If you’re looking for a quaint experience, you might want to steer clear of this dilapidated establishment. Consider yourself warned!

This is obviously an older property, one of the cheapest hotels in the city we could find that still had security on site, breakfast, front door staff, etc. For the price, overall I was fairly happy. The room itself was clean, neat snd tidy. The hotel is historic, hallway areas clearly need maintenance & a refresh, best area of the hotel is the beautiful lobby area. Location good for tourists.