The Benson Portland, Curio Collection by Hilton in Portland, OR

Clarissa is simply AMAZING!!! Always provides the excellent customer service and always helps me while staying there which is one to two nights weekly!!! Anything food suggestions to providing me with utensils when I DoorDash without asking!!! All things related to hotel is en expert in several area and always gets the task done promptly!!

Room was a little small for our liking, but overall a great experience. He breakfast is a must to include while booking. Bobby was so lovely and gave me all the tips and tricks to make the most out of my trip. I’ll be booking here for my future business trips!

Beautiful hotel even better guest service right in the middle of evething! We got to explore downtown before or 10 minuet uber ride to moda center where we got to watch our Knicks beat the blazers, so it was a perfect day! I want to say breakfast service was amazing meet Bobby he has been there 41 years gave me great info such as where to get gas and where the speed traps on I-5 are. We also got to town early and where able to check in early all around a really good experience.

My husband and I booked to stay here the night of our wedding and were unable to get to the hotel prior to our wedding. When we arrived, they checked us in and told us that we were on the top floor (odd since we didn't book a penthouse suite) but followed the bellman up to find the room. The bellman couldn't find the room (because the room we were booked in through their online system did not exist) and sent us back to the lobby, where the concierge put us in a lower rate room (much to the disappointment of my husband/myself and the guests waiting behind us watching this play out). We originally booked the King Studio Suite Urban View, which cost more than the room we were given, King Studio. There was no consideration about refunding us the difference and were told it would be taken care of by the manager in the morning. When we woke up and approached the front desk in the morning, they informed us the manager would call us later that day. After waiting until 3pm, we called and the manager seemed annoyed that I was reaching out about this compliant and were not apologetic at all. They gave us free points for a room in the future, but no consideration for the cost or change of plans on our wedding night. The hotel itself is beautiful, but not worth the hassle. If you decide to book here, check in early or else you'll get a crappier room next to the elevator!!

First time visiting Portland from California, and we were fortunate to have stayed at the Benson Hotel. I read a little about the hotel before we arrived, and I was looking forward to seeing and feeling this beautiful historic hotel, and it did not disappoint. From the moment we stepped into the lobby, we felt like we were taken to another era, a time in history when everyone was proper. We imagined the good old days. The hotel is grand and beautiful! I wish we had time to explore the museum on the mezzanine. Our bedroom was spacious and clean, with a view of downtown buildings. TERESA, at the front desk, was warm and very accommodating; she graciously answered our questions and gave sound suggestions. Mikayla and Harry were also helpful and very friendly, making our stay comfortable and enjoyable. We dined at the restaurant in the lobby, where we received top-notch service. Our server, a middle-aged Asian man whose name I couldn’t remember, was attentive and friendly, as was the food runner. The warmth and excellent service we received, from the front desk to the dining room, make us want to return to Portland and stay at the Benson Hotel again!