Sun & Sand Resort in Myrtle Beach, SC

Stay away!!! Dirty! Unsafe! The front desk said that we could have a refund which was then denied by the manager. This building is in terrible shape and probably should be reported to the Myrtle Beach authorities. We booked through Priceline who also could care less in refunding our money. I rate this as a dangerous unsafe place to stay.

I stayed at the Sun N Sand Hotel from August 11-15, 2024, after booking through Southwest Airlines. The booking site had good reviews, so I decided to give it a try. Unfortunately, my experience did not live up to expectations. Upon arrival, the front desk agent was on the phone while checking me in, which felt unprofessional. I was surprised to be charged a resort fee and parking fee, as these were not mentioned on the Southwest Airlines booking site. Additionally, the room I was given (303) was not ocean view as promised during booking. The room had a noticeable damp smell, which seemed to be coming from the A/C unit. There were towels on the floor, but they weren't sufficient to stop water from leaking. When I went to the reception to report this, they simply handed me more towels instead of addressing the issue properly. To make matters worse, the safe in the room was not working correctly. After repeatedly expressing my concerns and spending a significant amount of time waiting, a maintenance worker (I believe his name started with a "C") went out of his way to fix the problems. His efforts were the only reason I gave this hotel 3 stars. However, even after his assistance, the A/C continued to leak, and again, I was just handed towels when I reported it. For the price of $475 for four days, this stay was not worth it. I attempted to leave feedback on their website but received no response. The only positive aspect of my stay was the Toasted Turtle Cantina bar, which is not affiliated with the hotel. Overall, this was one of the worst hotel experiences I've had in years.

Sun=Yes Sand=Yes Resort=NO! This place is ok for a motel but not a resort. BE WARNED! 1st of all there is no “free parking” available. 2nd- the hotel and garage are being held up by jacks! I understand renovating but this doesn’t even seem like it’s up to code. There is no way this place passes inspection! My family overheard the hard hat guys saying they were worried the concrete in the garage was going to damage the cars!!! 3rd- the hotel is filthy everywhere you look and smells in the room hallways. 4th- on the room itself it had mold in the ceiling, inside the cabinets of the kitchenette there was mold and some had no handles at all, the handles to the furniture was all rusted and if u opened a cabinet it might fall off. Two people at the front desk said that rust is normal on the beach and I can attest that is not true since I lived all my life in Miami Beach. U will need to have a tetanus shot just to be in that motel. If u turned on the bathroom faucet the pipes would make loud noises. The floors have obvious water damage in the rooms and elevators as the floors are soft. 5th- there were also no real utensils or pots in the kitchenette. They looked filthy and there were roaches. Inside the kitchen cabinet was also mold. 6th- the ac in the room was horrible. The room always felt muggy and we had to buy 2 fans just to circulate the air in the room. The worst part was that the second bed was practically on top of the ac unit so if u slept on that side u froze through the night. 7th- the indoor heated pool is more like a sauna with a pool in it. The first day was fine but the next day was not. They put so much chlorine in the pool that it severely faded my brand new bathing suit and our eyes were burning. And every time we went to the front desk people were there either complaining about their room or asking for a refund to cancel their reservations. One person said their room was wet no matter how much she dried the floor. The pictures are deceiving and this place is run down. It felt unsanitary and unsafe so we let the front desk know. They changed our room and that was the same thing!!! We changed to a third room and it was slightly better but this has been the worst stay we have ever had. I’m a breast cancer survivor and this trip was my first trip after my treatments and what a disappointment! I called Priceline and they said they can’t do anything. That the hotel had to give permission to do a refund of any kind. To say that I will never book through Priceline or SunNSand Resort is an understatement. The 1 ⭐️ is because we were on the beach and the staff is nice. At check out I did try to speak with a manager and they didn’t even have one. He was moving from DC to Myrtle Beach so there is no one that can actually help. I was given contact information for their front desk manager and left having to leave with no resolution and $800 less.

We got there and the room floor was soaking wet , water from the floor. Got us another room. , we dos not get towels or the room clean, move us to a 3rd room and it was dropping water from ceiling. On the beds and floor was sooo wet my daughter fell , complain about. They said we could get refund. We still waiting for our refund.. worst hotel ever.

First and foremost I'm happy to report that we did not find any bugs of any kind anywhere in the hotel. The front desk staff were super nice and helpful, if anything I mostly saw customers being rude because they didn't read the paper they signed and because check in is at 4 pm and there was an extremely long line to check in and everyone was wet and cold and tired from swimming in the ocean all day. I was told directly that you have to request housekeeping, so the reviewers here that are complaining of no housekeeping just didn't have their listening ears on that day. Room was clean where it mattered the most such as the toilet, beds, shower, floors, and fridge. Windows were very dirty, microwave was slightly dirty (looked like it had been quickly wiped out and they missed a lot of spots) and there was a huge dirty orange industrial extension cord spilling out from behind the bed that was powering the built in nightstand lamps. These lamps were the only lights in the room besides the bathroom light that worked, none of the overhead lights worked in our room. Not many outlets to charge your phone while you sleep, only one behind each bed that was hard to get to. Pillows were not flat they were brand new. Blankets consist of just a top sheet and one very thin sheet like blanket. Although it was very hot in our room and the AC wouldnt go down past 66° (which was still hot with the July sun beating in through those big windows) so the thin blankets didnt bother us. What everyone really isnt kidding about though is the state of the building. It really is falling apart. Temporary I beams holding up the bottom floors ceiling, elevators with open holes in the ceiling where cameras used to be, construction stints up the side of the exterior of the building, there was even a loose pipe outside our window which someone had tied a rope around and then smashed the end of the rope in the window to hold it there. All the thresholds are unfinished cracks in the floor, most of the light switches in our room had wall paint all over them, the stairwell was the concrete industrial kind it smelled nasty and there was a ton of spilled cat food and a dirty diaper in there the entire first day of our stay. Both of the pools and the arcade were open and looked clean. They have a self automated snack bar here that I was very happy with the pricing of! They werent overcharging like other hotels do, everything was the same price as any gas station around. There was plenty of parking in the parking garage even though we went on the 4th of july, the top 2 entire floors were almost completely empty. They even let us park there all day so we could hang out on the beach before check in time. Overall I enjoyed my stay, but this is more of a hotel you book if youre just looking to sleep in the room and spend all day out of the hotel itself. Fun for kids and super convenient but not a classy or luxurious experience if thats what you're looking for.