Ramada Tropics Resort & Conf Center by Wyndham Des Moines in Urbandale, IA

Worst experience we have ever had at a hotel in 20 years kids only got too swim for 2 hrs didn't get checked in until almost 630ish had problems door was broke no one wanted to give us a refund and icing on the cake we waited 3 hrs to get our food and spent over 100$ just on food ordered it at 748pm and didn't receive until 1014pm they wouldn't refund us or accommodate us at all. Didn't even offer a free drink or anything like that and told us that their are no refunds and he could remake the food but would take another 1 and a half. That place was very unprofessional and rude to my kids very disappointed and want my money back

I'm sad to write this as I had high hopes for this place and it could be so good. We got there at 320 and were told the rooms aren't clean yet. Try back at 330 or 4. We returned at 4 to no less than 25 people in the lobby. 2 hours later, we were able to get checked in. When we finally got in, we didn't realize my handicapped mom would have to walk all the way around for her room. When we got her in the " accesible" room, we found a bed and a bathtub that she could not get into. She slept on the couch. The pool was a hike for her, and there wouldn't have been accessibility into the pool once we got there. Not that we could get in because there were too many people to move and the chlorine smell would have put her in an immediate asthma attack. The rest of our rooms were ok but so dated and needed maintenance . The shower actually didnt work in my sisters room but maintenance did show up and fix it.We decided not to go out that night so we went to boss' pizza. The lady was a little frazzled brought us menus and said she was alone and it might be a minute. she ran to grab a drink for another table and then went to the back. She was there awhile so we ordered through the QR code. We asked the guy who came out a few times if there was an estimate he said it's coming. One hour later the lady comes out of yhw back and says where do I start. We say we are still waiting for food. She's like ok let me check and he then comes out with some food. He hands me a philly cheese steak and the top says sub bacon out of philly. The entire thing was chopped up bacon! The cuban sandwich was ham and honey mustard, the pizza that was ordered wasn't even made and the rest of the food was burnt. Not to mention, we never had anyone grab drinks. Needless to say we will never be back.

I want to thank the very wonderful staff at this Hotel. This group of people I know are working very hard and have been since Sunday the 16th (1st day of Spring Break) till I check out mid week. from long check in lines, large quantities of people of all ages, what I’m sure of is mass amounts of laundry and room clean up, with great attitudes .. Very Mindful & Very Demure… of all their posts through out the days. I observed them tend many different situations even a few hiccups. So please if give crew ALL of them their accolades please they’ve earned it.

One of my worst experiences at a hotel. I did the pre-check in online. I waited an hour in line to check in, in person. I got to the counter at about 4:40pm when I was told my room was still not ready. I signed the papers. The guest services lady said to come stand to the side and waive at her and she'd get me my keys soon, so I wouldn't need to wait another hour in a line when I already did everything that was required. I seen the maids were done in the room, came back and said hey can I please have my keys. The woman told me I need to get in line. I explained that I already waited an hour and she told me to come waive at her. She said she isn't going to anymore because someone got upset. I said well I already waited like all of these people and if you were to tell me that initially I would have had my husband stand here waiting. I was crying so upset with the service she provided. And I'm not a person to be easily upset, I'm a very patient and understanding person. This was BEYOND frustrating and very disappointing to be treated this way. I did everything that was expected and was told to stand another hour in line! All i needed was my KEYS TO MY ROOM. Our child's birthday party was supposed to start at 5pm. Check in was 4pm. The maid are extremely slow, they were in the hallway just chatting at 4:45pm when check in is 4pm. Get it together. This is absolutely ridiculous. My husband walked up to the desk and asked for the manager who was working right beside this woman who expected me to wait 2 hours for my damn room. He told him he needs our keys, he literally just swiped them and handed to him. Like how hard was that?? I asked some people in the line and they said that nobody was waiting more than once and some very nice lady told me to cut her because of this. I was the only one told to get in line again according to the other customers in line. Just an FYI, we are the paying guests and deserve to be treated with respect Not only was this the worst part. While I checked in I made sure the room and double checked it had a couch with a pull out bed, she assured me. When we went to check everything over, we didn't even get the right room. We paid for a pool side with 2 queens and a pull out couch. We were placed on the 2nd floor with 2 queens. My husband went back down after the line was gone and told the manager what happened. He apologized and said he would take the difference off our price since there was no other pool side rooms available. And he gave us a cot for the extra kids. Im still waiting for the hotel charge to clear to ensure it is the correct price, as of right now the pending charge is incorrect. We haven't stayed at Ramada in about 10 years, and I can promise you we won't be back. The experience left a bad taste in our mouth. It's completely disorganized and chaotic. I wish Adventureland Inn was still open, we never had to deal with anything like that there. Also, the pool area rarely had towels. The floor had puke all over and water sloshing everywhere, nobody was cleaning the water off the floor, it was disgusting. Our bathroom door wouldn't shut, it kept popping open, the magnetic piece wasn't working. The breakfast is just cereal, granola bars and yogurts with juice and milk. No hot foods. Get it together.

We checked in on Friday night. I did the pre-arrival check-in and it still took 75 minutes of standing in line to wait for the one front desk staff to get to us. The physical form I signed at check-in says the pool closes at 10pm, but it actually closes at 9pm. We weren't able to enjoy the pool the first night due to the extended wait to get our bands and room keys. The room was run down seemingly used and abused but clean enough. The next day when we went to the pool, the only area that my child could have enjoyed (the pirate ship area) was closed and no one seemed to know when or if it was going to open. There were no pool towels available while we were at the pool. Only one machine woked at the fitness center. The hallway smelled like marijuana 80% of the time and was littered with trash (wrappers and candy.) There was a shower cap over the smoke detector when we checked into our room, the pocket bathroom door didn't close all the way, the light above the nightstand was gone so the room was dark, TV operation was unclear and the volume button would stick leaving the volume mute or at max, the toilet was wobbly and the shower runs all over the floor. Breakfast was sufficient but could have used some hot items. On the positive side, the staff were always kind.