Mondrian South Beach in Miami Beach , FL

Hotel is in serious need of updating especially the Rooms. Stunning views from the Bay Side. The room next to ours had smashed and broken furniture on the balcony. The table on our balcony was completely rusted and falling to bits. The bathroom door was broken and The rooms don’t feel or look clean. Very expensive. Having said that most of the Staff were friendly and helpful.

Good: Location, sun downer and amazing concierge Really bad: Frequent private parties. Wedding parties every weekend. They are using all of the PA of the ressort. You are forced to hear all of the „funny speeches“ and strange music all day long. Pool side rest rooms will be closed to ressort guests as well. You need to dress up and go to the lobby !

Firstly, the hotel looks lovely from the outside and lobby is impressive. We booked and paid for the hotel prior to travelling from the UK. We checked in late after a long flight and delays through Passport Control and collecting our hire car. On arrival at the hotel, EVERY parking bay had a sign on it stating "reserved for Valet Parking" in fact as soon as you drive in to the hotel you go up the ramp and are greeted by valets who park your car and give you a ticket as a reference. On Check-In we were advised we would need to pay an additional $153 resort fee. This is compulsory and not readily advertised. I stated that I was not aware of this and was told with a look of disgust that all hotels in the USA charge this. I explained to the person that I have stayed in both NY and LA in the last 12 months and neither hotels did this. She then corrected herself and stated "I meant state" While this offers guests options, none of those stated would be used by us. I explained that we were not aware of these charges and had fully paid in the UK but was advised (quite curtly) that we would need to pay this or would not be able to check-in. The also deducted a $600 deposit from our credit card. We were staying 3 nights. The room was very big, very stark as white had no carpeting and bright lights. The blind was in a cavity in the wall but did not roll up and down properly as it had become detached from the sides. I repaired this. The tea/coffee making facilities that are advertised as part of the resort charge are a coffee making machine with coffee pods. No facilities to make a cup of tea. Mugs, plates, glasses and plastic cutlery were provided. The room was cold and we could not seem to adjust the air-conditioning, but after such a long flight/delays, etc. we were exhausted we had a soft drink that we had bought locally from a shop, using the glasses provided and went to bed. The next morning, I improvised and made a cup of tea using the coffee machine and tea bags brought from the UK. On leaving the hotel in the morning for a day out I requested an additional blanket. On returning late that night, housekeeping had not provided an additional blanket, nor had they washed/changed the mugs and or cups. I went to reception to ask for this to be completed and for a blanket. No-one came. I had to go back down to reception to be told someone would bring a blanket. When the person eventually came with the blanket I asked about the cups and was told they did not understand what I was asking, I would need to speak to reception. The following day, I again complained about the cups having had to just have to rinse them out. I was told housekeeping would sort this out for us. They didn't. Returning that night the dirty cups/glasses were still there. On check-out the next morning, I complained again. I was told that housekeeping "do not do washing-up" they just replace, dirty items and again I explained they had done neither and while I accepted that a resort charge was compulsory, I felt that they hotel should get the basics right before charging for additional items that some guests may not use, like us. Despite the disdain on the person's face, she reluctantly agreed to waiver the resort charge but then proceeded to inform me that we owed $150 for 3 nights valet parking! This cost was NEVER mentioned at any point throughout our 3 day stay and it is not possible to park independently at the hotel as stated earlier in my review, all spaces are reserved for Valet parking. In essence, the staff are unhelpful, rude and I feel that this hotel is definitely style over substance. I would NEVER stay here again nor would I recommend anyone staying here. Unless of course you use every facility offered and don't mind being cold, and drinking out of dirty cups and glasses for the duration of your stay. Shame on you Mondrian South Beach Hotel!!!

Santos was a pleasure!!! His hospitality was unmatched. He accommodated us with a car and brought our bags to and from the room. Great service overall at the Mondrian. Highly recommend booking a stay here. We love the pool and the accommodations. The view alone is worth it!!!!

We were in a studio suite with a city view. While the room was spacious, for us it was very minimalistic and different. Some of our complaints were that there was no luggage rack, the room had an ironing board but no iron (when we called about that we were told we had to request one (!!) and housekeeping wasn’t working yet, but we insisted since we needed to go out), the bed was too low and almost to the floor, the Keurig machine didn’t work, rickety night tables that needed dusting and one of the lamps was broken, the weirdest sink in the bathroom, there was no pen or paper, the only drawers for clothes was in the kitchen, I could not reach the safe in the closet because it was too high (I’m 5’2”) and we had to lock the safe even when we weren’t using it since it kept hitting against closet door when you opened it, there wasn’t a convenient place to charge phones, there wasn’t any complimentary water. All that being said, the bed was at least comfortable, the room was spacious and the shower was really nice, but this isn’t our type of hotel and I wouldn’t consider it a luxury hotel.