Hotel Eastlund - Best Western Premier Collection in Portland, OR

The Good, Bad and Ugly The Good: Overall the Hotel in Good shape. Valet parking was exceptional. The best part of this hotel. Everyone I interacted with for Valet were exceptional, friendly and provided outstanding assistance. Things change when you go inside. Staff inside the hotel were like the living dead. Polite but not pleasant. Definitely a job for them and not a career. Generally not a smile. All rushed busy with management doing what looked like really nothing. The coffee bar downstairs was exceptional with a decent egg sandwich and a smile there. With the restaurant opening so late at 9:30am, it is a good place to wake up in. The bar area was good but with the Bartender also waiting tables service was slow. Drinks were very good. Appetizers were standard bar food but executed well. The Bad: I checked in late to find the restaurant had a limited menu until Happy hour, which was not full of great choices. It stands to reason with check in being at 4 pm, the on-site restaurant would have good food selections for early check in guests. What restaurant cannot do a simple BLT at 1:30 pm in the afternoon? I had breakfast/brunch there for one meal. Something called Trucker's Breakfast or Skillet. Overall a good dish but poorly executed. The breading on the chicken fried steak was over-salted, over medium egg over cooked, biscuits too dense or over baked. Gravy broken and separated. Good flavor just had to saw through the biscuits with a steak knife and no jammy egg yoke as expected for an over-medium egg. Over-Cooked food with bland bitter coffee and poor service. The Ugly: My room was dirty. The bathroom floor had not been mopped. The floor had either dirt of fecal matter around the toilet. I cleaned it with one of towels. The three days I was there never saw staff to swap towels or anything like that. The Hotel and generally the room was hot. I like to sleep cold. The thermostat was limited to above 65. The hotel staff recommended opening a window, which helped a bit but also brought in all the construction noise from the Denny's remodel across the street, Homeless people fighting at 3 am and any other annoying noises Portland downtown had to offer. With the window opened my room stayed a balmy 71/72 degrees. Too hot for me to enjoy my stay. On what planet does limiting the thermostat sound like a good idea? Unacceptable. Being an IT person, I was disappointed in the WiFi and overall cable. The bandwidth was not sufficient for any streaming and voices on cable did not synch. Like watching a bad foreign movie dubbed in English. Conclusion: Hotels have repeat customers due to attention to detail and focus on service. Other than the coffee bar and valet, this hotel has neither of those. People/Guests are generally at their happiest when they stay in hotels. They are on vacation or business and just want to unwind and relax or at least have a friendly smile. The entire time I was there, including checkout, not one person asked me if I enjoyed the service, my meals or my stay. Overall and F for customer service. I doubt I would stay there again. Very disappointing for the Best Western brand which I have always found delivered good service.

Went here for Valentines with the Hearts in the City Romance Package. There really are no words to express how wonderful the whole experience was. From the valet parking to the easy, quick check-in- everyone was so friendly and eager to help. Walked into a beautiful suite, soft music was playing and rose petals scattered around. I loved the way the room was set-up, with sliding glass doors to close the room off from the front and the large shower with 2 shower heads and an extra big bathtub. The bed was amazing and besides a text or 2 checking to see if there was anything we needed, no one bothered us. It was exactly what we needed. Our relaxing getaway continued into the next afternoon with a 2pm check-out time that includes in the package. I would not have changed a thing. 100% recommend to anyone looking for a 5 ☆ hotel experience. ♡

Evan at the front desk was absolutely awesome. He seemed to know intuitively what you needed or answers to your questions. Jason at valet was on point every time we needed the car. Dinner and drinks on the roof top was amazing as well. The view from our room with spectacular!

It did exceed expectations and was better than the outside view would leave you to believe. No complaints at all. The staff, room, amenities, food, value was wonderful. It had a great view of Southwest Portland downtown. Nice urban view. Do Book it.

Fantastic hotel, perfectly located right across the convention center, and close the MAX light rail station. Clean, neat and trendy furnishings, I felt I could eat of the carpet! Staff are very friendly and helpful, even if you bother them 03:00 in the morning to buy snacks. Definitely recommended. The restaurant on the top floor is top notch.