Holiday Inn Orlando SW - Celebration in Kissimmee, FL

I can’t believe the reviews on this hotel ! It is really not worth the money. Good points are the staff and the beds. That’s it ! It is tired and outdated and in some parts just grubby. Our balcony was dirty and the floor stained with spills and not cleaned up. The railing was held together with bits of metal and the shower head was a breading ground for whatever! The owner can’t even be bothered to replace the bulbs in the holiday inn sign on the front of the building. It’s right next to old town and other amenities. I do have photos of all these bad points but the owner probably doesn’t care anymore. This should be a $50 a night hotel at best. But again the staff were great …

We are here again as a visitor at the Holiday Inn Celebration Resort on Irlo Bronson Memorial Hwy. Kissimmee, Florida. We are truly enjoying ourselves here at the pool and would like to thank the entire staff for their continued courtesy, professionalism and maintaining a top-notch resort. I have asked their names to give thanks to hotel managers and staff: Veronica, Victoria L, Sabrina, Jonathan, Victoria, Ivan, Deoona, Victoria G. Daniela and Lorenzo, My experience while staying at the resort has always been pleasurable due to the customer service i have received and the quality of the rooms, In today's world, people are so quick to complain about the most minute things that aren't worth mentioning instead of complimenting and giving credit where credit is due. Good customer service should be recognized. It's a great affordable business/family-oriented resort which I will continue to recommend to family and friends. The resort is safe, very clean with an in-house restaurant, "free parking" hot tub, large outdoor and kiddie pool, daily bus transportation to and from major amusement parks, a gym area, in-door kids arcade, a gift shop, walking distance of major shopping, flea markets and resturants, Fun Spot / Old Town amusement park (across the street) and a 24 hr. McDonald's is right next door. Did I mention "Clean?" 1 highly recommend this resort. Great work Holiday Inn Celebration staff! They are a great asset to the IHG Corporation and should be commended for their outstanding job performance.

Dionne G was very helpful in checking us in and providing a very friendly welcome. Thank you Dionne! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

With the recent negative reviews, along with the photos showing concerning cleanliness (that don't mention about being addressed by the hotel management), I had taken the decision to upgrade to a Disney hotel, extra cost and staying on Disney property will be worth it. So many hotels used to be recommended on W. Irlo Bronson Memorial Hwy by Virgin Holidays, this seems to be the last one standing (literately) as all others were either knocked down to become stores or downgraded.

We read a few bad reviews prior to booking but we had booked this through Virgin Atlantic and were due to stay for 21 nights, even through we were planning to stay with family and friends over the Christmas period. The hotel was very busy when we arrived but we were checked in very quickly, the staff on reception were very helpful and friendly throughout our stay. The room was clean and comfortable, but only 5 clothes hangers which was not enough for clothes for a 3 week stay. but, housekeeping supplied extra without any fuss. Plenty of clean towels, tea and coffee making facilities, a microwave oven and a fridge with a small freezer compartment. However, a few reviews had mentioned the noise, yes it was very noisy, cars with loud exhausts racing up and down 192, lots of very loud emergency service vehicles up and down the main road. We quickly got used to it but I can see it being a problem for some people, probably better to request a room at the back of the hotel, which we would have done if it had been a problem for us. Lots of noise from the front car park, even though we were on the 4th floor we could hear people talking and shouting outside. The noise from Old Town may also cause some disturbance, but it does close late evening. Two weeks in and our beds had not been made, we asked reception if this was normal, they said we had to request this service, and the beds were made every other day, however, two weeks in and the bed linen had not been changed, housekeeping sorted this right away. Breakfast was the same thing everyday, which got a bit boring, and the 'hot' food was always lukewarm, but I found a microwave oven that solved this. The staff were lovely, they were helpful and kept the place clean. The balcony in our room was tiny, but the door was screwed shut so we could not open it in any case, the rooms at the back had opening doors along with chairs, it would be nice to be able to sit outside in the evenings in summer. All in all, this was not the worst hotel I have stayed at and I will be very happy to stay again, but not in a front room. Friendly, helpful staff, clean hotel and rooms, what is there not to like?