Hilton Waikoloa Village in Waikoloa Village, HI

Twas a FUNderfully RELAXadociously SMILEtacular time. All the staff, especially ANNIE at the front desk, perpetuated and emanated da “ALOHA SPIRIT” and made my better half’s birthday a memorably special one filled with good fun, ono (yummy) food, and rejuvenating rest and relaxation. Mahalo, mahalo, mahalo Piha m/

Over priced, all inclusive not worth it unless you're smashing the drinks all day. Came with a young family, the Nui restaurant had no space at 5.30pm on a Monday. The only option left on all inclusive was then a takeaway from Nui which consisted of a sweaty cardboard box of 4 over cooked Prawns with undercooked pasta, swimming in garlic butter. Avoid the all inclusive and go to the nearby shopping area which has better and less expensive food.

This is the first time I’ve ever felt compelled to leave a hotel review—and unfortunately, it’s because I’m deeply disappointed. We checked in today for what was meant to be a relaxing five-night spring break vacation with our children, following an eight-hour travel day. The check-in process was smooth, and both the front desk representative and the bellman were warm and welcoming. The bellman even shared some hotel history and graciously offered to answer any questions. Up to that point, everything felt promising. However, things quickly took a turn when we walked into our “ocean view” Makai Lanai room. To our dismay, the view was completely obstructed by straw-roofed huts — the ocean was nowhere to be seen unless I were ten feet tall. This was exactly the scenario I was concerned about when booking online, which is why I called the hotel not once, but twice — two months ago and again three weeks ago — to confirm that we’d have a true ocean view and be located in front of the pool. I even had the hotel map in hand during those calls. Both times, I was reassured that our room met those criteria. When I expressed my concerns to the bellman, he acknowledged that while the room is still listed in the system as “ocean view,” the huts had been added recently, and the classification hadn’t been updated to reflect the change. I called the front desk immediately, hoping to switch rooms, but was told no alternatives were available on the first floor. Instead, I was offered a waiver of the resort fees as a consolation. To be clear—it’s not about the $250 in resort fees. It’s about booking an ocean view room and being given a view of rooftops. I’m incredibly frustrated. We planned and looked forward to this trip for months, only to arrive and feel misled. It feels like a classic bait-and-switch, and it’s disappointing to be stuck in a room that does not reflect what was promised or paid for. Last year, we stayed at the Fairmont Orchid on this same island and had a truly exceptional experience. I deeply regret not returning there and instead giving Hilton Waikoloa a try. This stay has made it painfully clear how important consistency, transparency, and trust are when choosing a resort — and sadly, this experience fell short on all three.

No complaints! Best Hilton Hotel ever! The staff is awesome, kind, and very helpful. The accommodations are perfect as always. My wife and 3 kids and I are from the Hilo side and stay here once a month. It’s so worth the weekend getaway. Prices are fair. We have stayed at the makai tower, palace and ocean tower. From suites to basic rooms. Doesn’t matter where you stay it is worth it. Swimming with dolphins, then sliding down water slides, then snorkeling at the beach, walking under waterfalls, taking a train ride from your room to the pool. You can literally do anything at this one location. I would give 10 stars if i could!

What a terrible experience Stayed 10 days and wow what a change from what the resort had been. First time back in 20 years. Having stayed many times. I remember it to be a resort with the two friendly parrots in the lobby, where one could go to their tower suite location by boat or tram, and if by boat, be entertained by the many bird species and foliage. Now completely devoid of any birds and boats permanently docked, so only trams or self walking for transport. Originally the resort had an executive lounge which was a nice feature. The resort requires a serious upgrade. The rooms also needed a lot of help, wet carpeting with mold from a defective air-conditioning. which was so called "remedied" by Hilton staff bringing in an air craft noise air blower. Ended up with a bacterial infection from the room experience. This resort is best left to memories of how it was. As to now, " never again!! ". Former Black card holder and now Diamond member