Hilton Waikoloa Village in Waikoloa Village, HI

Kelly at the front desk was so welcoming and helpful. Jonathan in. Housekeeping went out of way to help. Roger at the dolphin grill was a wonderful server and Camille helped me and another guest find quick and accessible ways to get to the grand promenade. The walkways along the ocean are magnificent as are the sunset views from The same walkways. The grounds are glorious. Even the beds are very comfortable. E erythinh is convenient with two nearby shopping centers. A wonderful stay!!!

The vibe here is so relaxed. The property and views are stunning. We had a suite which was spacious and comfortable for our family of 6. Received daily housekeeping which was a pleasant surprise. Not a lot of good food options but we rented a car and drove to nearby restaurants and grocery stores. Only 2 downsides to this property : 1) Property is so huge you need a tram or to walk about 15 minutes to get from room to lobby / beach/ pools etc. 2) The beach is not swimmable because there is no sand, only rocks.

This building is way too far and the rooms in the ocean tower are not updated. Wouldn't recommend. Housekeeping doesn't clean out room. Tram is super slow like everyone said. Coffee in the room tastes disgusting. We drove out to eat every night because the food on site is terrible.

I don’t have enough room to write how terrible this resort is. I would consider it a motel level accommodation at best. They charge exorbitant fees for everything. The pool is dated and there are old crappy lounge chairs with zero umbrellas. There are hardly any shaded areas to sit. The food options on property are awful. The rooms have uncomfortable beds and you have to beg for housekeeping. There are no waiters around the pools and zero towel service. Save your money and go to Mexico where the resorts are beautiful and they actually have service.

The experience started off frustrating and overpriced and continues that way. (We are currently staying in the hotel). To start, before we arrived, we received a welcome email that mentioned “in order to maintain your privacy, we won’t clean your room unless requested”. This was absolutely ridiculous and a way they’re just trying to cut their costs. So, as soon as we arrived i asked them to ensure our room would be cleaned daily. They said it would. Sure enough, the next day they failed to clean the room. I went to to front desk and they (without apologizing) said “oh you need to call housekeeping” even though they told me it would be handled the day before. I called housekeeping and since then, the room has been cleaned daily, however: - they don’t empty the trash - they didn’t replace the soap in the bathroom (even after they took the old one). - they took the towels but didn’t replace them one day On top of these issues, the room is very dated. Wallpaper is peeling off the wall and areas in the corner of the bathroom haven’t been cleaned. The first night was Christmas Day and we were grateful to get into the restaurant. It could be because it was Christmas, but the prices were egregious! $30 for a child’s chicken fingers! Speaking of restaurants: the property is huge. You’d think there would be a few dining options but there are surprisingly few. The one nice bar looking out to the lagoon closes at 5pm. There is a pizza place and the aforementioned overpriced Hawaiian restaurant. For a place of this size, where are we supposed to eat? Luckily, the hotel is walking distance to a few restaurants and shops. The gym is minuscule. Again, for a place of this size it’s shocking. I saw 1 peloton and maybe a treadmill. Overall, the grounds are beautiful. But don’t expect five or four star service here. This is a 2 or 3 star hotel with a nice pool.