Hilton Sedona Resort at Bell Rock in Sedona, AZ

I supposedly had an upgraded mountain view room due to my Hilton Diamond status and we did have a sliver of the mountain with a giant parking lot under construction. I dread to imagine how the people on the floor below us are meant to enjoy their fireplace while looking at the fabric containing the construction. We had a balcony but that balcony was recessed - so it provided a very sliver of the outside view. So even though it is close to Bell Rock, my guess is that only 5% of the rooms have a nice view of the Bell Rock. For the price you pay, I expected better views from the room. You could see the Bell Rock from the hotel parking lot. For Hilton Diamond members, the hotel had a lot of dedicated parking spots - that was excellent and really appreciated. Room was generally nice but could use some better house cleaning in the shower area. Not the hotel can fix it now, they had a door fest in the bathroom shower area - I don't think I have ever seen that many doors in a small area (my picture doesn't capture one of the doors because it was behind another door). The pool area was OK - for a resort, we expected better. The restaurant was somewhat of a letdown - no buffet breakfast (at least on weekdays) - for a place that calls itself a resort, that seemed a bit lame. But even if we accept no buffet, they didn't even have some of the items on the menu. When you are paying $10 for a bagel, you expect that they would have some variety - nop - just plain bagel. And there was no bagel available on my second day. After we had checked out and reviewed the final bill, I was surprised to see another charge for $6 on my credit card statement. This was a charge for two water bottles. I personally think how the charge is handled is un-ethical. If there is a revision of the final bill, then the hotel should send a revised bill by email rather than just billing the credit card. This way the person knows that there was a revision of the bill. If I hadn't been looking at my credit card activity, I would not have noticed it. As far as I remember, the water bottles had a tag that they were free for Hilton Gold/Diamond members. So sent an email to the hotel - no response. Called them up and they said that the bottles were free only for the 1st day. But as a customer, how am I supposed to know that from the bottle tag? And the person that I was talking to and who works there, did not know what exactly the bottle tag says. They did ultimately refund but the hotel needs to figure this issue out so that other people don't trip over the same issue. And definitely fix their billing - if there is a revised bill, the customer should get the revised bill - no ifs/buts about it.

It started on a bad note at check in. The manager required my wife to get out of car and show her drivers license before checking in, She stayed in car cause she was ill. Then the AC did not cool the room properly. Then we went to the restaurant and they ignored us so we left. The restaurant was not busy and the bar tender was told we needed service by another hostess but she continued to ignore us and was socializing with other staff. Are all Hiltons giving this type of service?

Amazing customer service. Melody from front desk was just amazing went over all the details with us. Resort super super clean. Resturant have an amazing staff with great customer service. Very nice resort. Only 15 mins away from Main Street Sedona where all the mini shops and restaurants are. This resort has amazing Resturant. I wish balcony was little bigger.

I don’t have enough words to articulate or express just how much I appreciate Conner. He went above and beyond prior to arrival to make sure every little detail would be flawless. And check in was an absolute delight & surprise to be upgraded to a gorgeous view of the mountains. Conner, you are truly magic and I’ll never be able to thank you enough!

I’m a Hilton Hotel fan and usually try to stay at their properties. We were happy with our stay. Upon arrival we were welcomed by Ricardo and this is a gentleman that Hilton should be very proud to have! He was so helpful, kind and gave us a few tips while visiting. Front desk was also kind and check-in was fast. We stayed in a one bedroom suite room #2022. The view was nice for setting on the balcony and it was very quiet. The room has a small dining table with 4 chairs, a very nice leather(ish) couch with a lounger on one end. The television is huge in both living and bedroom. There is a small refrigerator, a microwave and a small sink in the kitchen area. The bathroom has a nice shower with a supply of shampoo, conditioner and body wash. It has a nice separate sink area. The bedroom has a nice chest of drawers and as stated above, a huge television. One side bed table has a wireless charging station and there is a small safe in the closet. In the lobby area there is an Starbucks at the bar. We had room service one night and although delicious, it was very pricey. We ordered two Bloody Mary’s at the bar and the cost was $31.00. There is a eating area outside and also bubble tents where you can eat. Overall, we were very happy with our stay and would definitely recommend if looking for a well priced hotel in Sedona. ALSO, there is an electric fireplace!