Hilton Garden Inn Atlanta Midtown in Atlanta, GA

Avoid this hotel if you can! I made a reservation and, after not receiving a confirmation, called them to check whether they had it. They told me there was no reservation in my name, so I made a new one. To my surprise, when I got there, they informed me that I had two reservations. I explained the situation and they canceled one of them, but I later received an email stating that I would be charged a late cancellation fee. Immediately, I called the reception, and they assured me it was just an automated email and said I wouldn't be charged. After checking out, I started working on my expense report to get reimbursed, but when I opened the receipt emailed to me, it was just a charge for something I got from the pantry. I called them and asked them to send the actual receipt. The lady said it would arrive soon, but I didn’t receive any email. I called again and asked her to retry, which she did, all the while being extremely rude to me on the phone. I opened the attachment and discovered that it was a late cancellation fee for $171. I called again; no one picked up. After multiple unsuccessful attempts, I called their main customer care number. After one hour on the phone, the lady assured me that I would be receiving an email with a confirmation of the refund for the late fee charge and the actual receipt for my stay. I received nothing and called back an hour later. Another agent picked up. I spent two hours on the phone with her and she couldn't help me as she couldn't locate the receipt and couldn't issue a refund. In the end, she logged an internal investigation case and told me someone would get back to me within three days! I still haven't received any communication from the hotel, and I see that the corporate card was charged the cancellation fee and what I suppose is my stay, except the amount is higher than what was stated in the second email confirmation I received. I suspect they canceled the less expensive reservation. My partner even posted on LinkedIn tagging the GM and hotel account and we still received zero response. I'm going to contact the Better Business Bureau, and in the meantime, told my company internally to blacklist this hotel so no one experiences the kind of treatment I received from them. This is by far the worst stay I've ever had. It's hard to believe a business trip in the U.S. can turn into such a nightmare. I'll be talking to my credit card company too to see what can be done.

Biggest issue was that the ac didn’t work in our room. They were supposed to send someone but never did. The other thing was the mandatory valet which cost $50. And then i needed to go get something from my car after they took it. It took 30 minutes for them to get it and they were very obvious that this was an inconvenience for them

Patrick Rashad was so helpful and kind during my stay last summer. He assisted us with restaurant recommendations and places to visit. I feel Patrick would make an amazing manager for Hilton Gardens. His attitude was on point, what a great representation for Hilton!!

Staff were outstanding from the desk to The server and cook in the restaurant. Breakfast buffet was simpler but nice. Rooms were very clean and great location. Thank you for our stay We will be back. As Diamond members we have stayed at a lot of hilton properties