Hilton Cocoa Beach Oceanfront in Cocoa Beach, FL

The front desk( Antoinette, Kate, Alexis) had a smile on their face bellhops ( Timothy) rooms attendance. Everyone was friendly and professional under pressure. Housekeeper did great job. Netflix was the only issue. I would definitely come back to visit. Great team

⭐☆☆☆☆ Disrespectful Staff and Disappointing Experience—Avoid This Hotel I’ve stayed at many Hilton properties as a loyal Gold member, but my experience at the Hilton Cocoa Beach Oceanfront was shockingly disappointing and disrespectful. From the moment I arrived, it was clear that guest satisfaction was not a priority at this property. After a long three-hour drive, I was told I had to wait until nearly 4 PM to check in, despite selecting my room through the digital key system the morning before. The front desk staff, particularly a larger woman with a Southern accent, was rude, condescending, and dismissive. She spoke over me, used a sarcastic tone, and made me feel unwelcome. She even changed my room without my request or explanation, further delaying the process. To make matters worse, when I decided to check if my room was ready, I found it was already cleaned and available. I received a notification that my room was ready 15 minutes after I was already in it! The lack of basic communication and consideration was unacceptable. As a Hilton Gold member, I’ve come to expect certain benefits, but this property flat-out denied me those benefits, claiming I couldn’t receive them because I booked through American Express. This has NEVER been an issue at any other Hilton property. It felt like they were finding excuses to deny me what I had earned through my loyalty to Hilton. The room itself was uncomfortable. The temperature was stuck at 71 degrees and couldn’t be adjusted. When I requested a late checkout, I was told 12 PM was the absolute latest, even though Gold members are typically granted 2 PM or later. The staff’s lack of flexibility and unwillingness to accommodate basic requests made me feel like my loyalty meant nothing to them. This experience was not just disappointing—it was downright disrespectful. The staff’s attitude made it clear that guests are an inconvenience to them, and it’s honestly baffling how such unprofessional behavior is tolerated at a Hilton-branded hotel. The beachfront location might seem appealing, but don’t be fooled—this property doesn’t deserve your business. Save yourself the frustration and choose a hotel that values its guests.

Great bed, extreamly nice staff. Great place to stay pre cruise. Very helpful. Best resturant...Longboards. Delicious sliders and Teriackai chicken bowl. Helped print luggage tags for cruise. M8ce Starbucks in lobby. Clean rooms. Nice beach

Great place to stay on the beach! Friendly, knowledgeable staff. Great food options and fair prices. We came here for 1 night and were made aware of a rocket launch that we got to witness from the end of hotel pier to beach. Will be back and stay here again.

We love staying at the Hilton Cocoa Beach Oceanfront. Antoinette was absolutely outstanding! She is definitely an asset to the Hilton organization! She really made our stay special and we will be back to see her and Timmothy the bellman. Great place to visit.