Hampton Inn St. Augustine Downtown Historic District in St Augustine, FL

The staff here are wonderful. The ladies really show unmatched customer service. It's a very busy hotel and the team are still smiling and have a positive more Christmas attitude. God bless them they really do a lot. You can see a lot of team work. They even put up with guest who got impatient!!! Thank you so much for a great experience

The young lady at the front desk would benefit from a course in hospitality ! She was not pleasant whatsoever and was very vague when questioned about directions or surrounding area attractions. It appeared that we were bothering her to check in. We asked for a pet free room because of allergies, but she stated that it is a pet friendly hotel without any pet free rooms - surprise! Breakfast was minimal, at least. We won't be back!

Had a wonderful time visiting St. Augustine and staying at the Hampton. The hotel feels and looks brand news with a marble lobby and a spacious look when you enter the hotel. The rooms are exceptional, perfect space and laminate floors and exceptionally clean. The hotel looks and feels brand new and the service is quite wonderful as well. The manager Heather was truly exceptional and so very friendly. Overall a wonderful experience and a perfect spot when visiting St. Augustine.

My husband and i checked into the Hampton inn downtown St. Augustin In Florida, after a long drive from Miramar Beach in the panhandle, we didn't have a reservation, but we walked in and was immediately greeted by 2 women at the front desk ,and a man standing at the corner of the desk, I explained we knew it was late, and didn't have a reservation, they quickly checked availability , and said no problem we have a room, the man introduced us to one of his new employees as one of his new employees, she was amazing checking us in, I'm sorry don't remember her name, but was very pleasant and very accadating, The man that greeted us came up to us with a map of things to do, and places that he recommended to see and eat, later we learned as he introduced himself as, Artie Sorel, the manager, told us about the Christmas light tour and the historical tour and recommended several great places to eat, Artie was very friendly, and we felt very happy that a manager would take time to do this for a guest, we then ,went back to the front desk and asked if they could book us the two tours that Artie told us about, a young woman, names Tatianna, said sure I would be happy to do that for you, and booked them, answering all our questions about where to pick up the tour in the morning, she told us the hotel offers a free trolly to our destination of the tour, and back to the hotel, and she could arrange that too, she was so friendly and very knowledgeable. We then went out for dinner walking around the beautiful , safe downtown area, we were greeted with a smile and how was dinner from Tatiana on arriving back to the hotel, our room was gorgeous, and so very clean, the beds were the most comfortable beds, I would have to say, was the most comfortable beds I've ever slept in on our vacation, traveling from long island newyork to orlando, to Venice and Miramar Beach to ending our vacation in St Augustin Florida,# The best beds ever!!!! The next day went down for our complementary breakfast, and what a delicious breakfast it was!! scrambled eggs Bacon, pantrie, hot oatmeal, Bagles, toast, and my personal favorite the vanilla flavored belgain waffles made to order with all the fixings, the breakfast area and tables were spotless, and met up with Tatiana again ,as she was working that morning in the breakfast area, she immediately said hello with that gorgeous smile of hers, she talked with my husband and I about how we liked last nights tours and what are plans are for the next 2 days of our vacation, everytime we either left or entered the lobby or met an employee in the hallways, we were always greeted with a friendly hello, or enjoy your day / night, just a very friendly atmosphere overall! The morning we checked out, Tatiana was waiting i think for her ride as her shift was over, she wished us well and said come back and see us again! then I asked her if I could get a picture with her, and she,didn't hesitate at all, said "yha sure I feel like we are friends!!" And that is the impression both my husband and I felt too, all I can say is definitely if your in St. Augustin definitely stay at the Hamton inn downtown historical St. Augustin, you will be very Happy you did, and ask for Artie Sorel ,and Tatiana they go above and beyond!!

Moody in the dinning room was courteous and paid attention to details and cleanliness. Susan was phenomenal! She provide the BEST SERVICE I HAVE EVERY HAD! Just a wonderful cheerful kind and loving person! Definitely will come back because of her! My only complaint is the pillows weren’t washed and smelled.