Hampton Inn Carlstadt At The Meadowlands in Carlstadt, NJ

Booking this hotel was the worst experience of my life. I strongly urge anyone considering staying here to read this account before risking your vacation with this unprofessional and unresponsive establishment. Two weeks prior to our trip, we booked two rooms for our family. However, on the first day of our trip, while driving to the hotel, we received an email from a Gmail account with the subject line “Declined CC,” claiming that our credit card on file was declined and requesting we email our credit card details. Suspecting a scam, we double-checked our card and confirmed it was in good standing. Shortly after, we received a call from a random phone number with the same message. Upon researching, we found that this number was not listed on Hampton’s website or in any official communications, which further raised our suspicions. To address the matter, we repeatedly tried calling the official number for Hampton Inn (201-935-9000), as listed on the website and in all prior emails. Unfortunately, the line was always busy. Since we were having dinner at the time, we decided to resolve the issue upon our arrival. Two hours later, however, we received an email from Hampton’s official email address informing us that our reservation had been canceled. When we arrived at the hotel, we were met with an unapologetic front desk staff member, Victory, who confirmed that our rooms had been canceled and that the hotel was fully booked. Despite being aware we were on our way, she offered no explanation for why the earlier communications came from unofficial sources or why our reservation was canceled without proper verification. Moreover, she refused to allow us to speak with a manager. This experience left my family stranded late at night. My children were in tears, scared that we wouldn’t find a place to stay, while my spouse and I scrambled to locate alternate accommodations. Given the holiday season, nearby hotels were sold out. After significant effort, we managed to find a hotel 15 miles away with available rooms. The lack of professionalism, unclear communication, and complete disregard for guest welfare displayed by Hampton Inn are unacceptable. This ordeal not only disrupted our trip but caused unnecessary stress for my entire family. I strongly urge the management to address these failures and ensure no other guests endure such a terrible experience.

Honestly, the worse hotel in north Jersey. DO NOT RECOMMEND. Bagels will also make you use the bathroom. Most likely were EXPIRED PRODUCTS. DISGUSTING. NEVER COMING BACK HERE AGAIN. The manager also yelled and threatened me. FRANK SUPER. He's RACIST

A very good hotel to stay at if you want to be close to MetLife stadium. Friendly staff with good knowledge and a very good breakfast . Shuttle to MetLife on game days. Also a very short drive to shopping . Bus to NYC just outside the hotel takes you to the city in 10mins. Easy and free parking The only thing we didn’t like was that our room door wasn’t closed after housekeeping had been there ,we were out for 12hours so the door had been open a long time . We also noticed other doors wasn’t closed properly. This didn’t feel safe . Everything else was perfect.

My wife and I stayed here over the Columbus/Indigenous Peoples Day weekend for our trip to take in some theater in NYC. We usually stay in Manhattan, but hotel prices were excessive, so we used Hilton points to stay here. There is a bus stop across the road from the hotel and the frequent buses take 15-30 minutes to the Port Authority. (For us seniors, the fare was $2.35.) Our room was clean, comfortable and larger than we would find in the city, with both a king size bed and a lounger. The included breakfast was a little better than average for this class of hotel. The front desk staff was pleasant and helpful.

Been a Hilton loyalist for 17 years now, as well as a HGV owner, but experiences like at this Hampton are pushing me away from the brand. Second time staying at this property. Never have I experienced such unprofessionalism by the late night shift staff (two young males). I communicated an issue with the on-site laundry facility (machine took money, not working), and the staff expressed absolute indifference ("nothing I could do about it, it's not our machines; can't issue you a refund, only managers can"). It's unfortunate certain team members carry an attitude and genuinely do not want to help guests. The room on the first floor faces an industrial logistics company. Expect to be waken up by the trucks and beeping. Parking lot is a few feet from the small window, so there is a lot of noise from people parking, moving their luggage/belongings and talking. Expect no sunlight in your room, since you have to leave the window shade closed for any sort of privacy. Walls are thin, so you could easily hear conversations in the next door room. Breakfast area is overcrowded constantly, so you have to maneuver through crowds of people. Room itself is fine - bed linens have a few spots/stains but nothing significant. Shower space is tight, but water pressure is great. Gym is limited - a bit small with a few cardio machines and free weights up to 20 lb. Overall, a no frills property that has a lot of guests due to MetLife being nearby.