DoubleTree by Hilton Ocean Point Resort in North Miami Beach, FL

We waited 30 mins in the queue to get in for breakfast. Not enough staff and those who work there are slow and don’t seem to care about guests. Another 15 min wait for a cooked breakfast. Food was good cold eggs and overall stressful experience. Not what you pay for!! I would not recommend this hotel.

I feel recognizing outstanding service and care by individuals in this hotel is what makes our stay so memorable. Outstanding service by front desk Shelly! She made us feel so special and participated in the evening celebration for Maggie's birthday. Shelly has a very nice manner on the phone as well. Outstanding service by Diana the bartender at the pool area who helped us celebrate Maggie's Birthday in style in theBirthday. Great drinks and smiles Outstanding service by Ruddy at the bar and restaurant in the evening by special mimosas, Birthday cake for Maggie's Birthday and such a delicious dinner. Great smile and great service. Everyone else whose nanes I did not obtain also seemed eager to please us. This is appreciated. Thank you!

People are very good here - the on site restaurant was excellent (and underused at dinnertime). Ruddy was absolutely the best in the dining room - we ate outside overlooking the beach and ocean. Easy to get Lyft/Uber rides in about 5 minutes. There is a nice pool and beach chairs and towels are included for the long beach. There are many other restaurants within a short walk along the too-narrow sidewalks. Rosita was also exceptional in the bar and dining room.

After being assigned the incorrect room the front desk took more than 20 minutes to find the room we booked. AC was so noisy it woke us every time it started. Mattresses are tired and quite soft. One elevator constantly didn’t work and you had to open and close doors multiple times to get it going.

The Doubletree: I am not the person that usually writes reviews but nevertheless here I am. I’m sorry for how long this is but I would like to be fair.. I have stayed at the Doubletree Resort & Spa by Hilton Ocean Points in Sunny Isles Beach Florida for two (2) consecutive years in a row. My first stay was in November of 2023 and my second stay was in November 2024. My wife and I chose this resort for our pre-cruise beach wine-down spot. The location of the Doubletree was perfect for us being that it was close to both the Fort Lauderdale airport and the Miami airport and cruise port. The Uber and Lyft rides to the hotel and to the cruise port were reasonable for us. I have two takes on this hotel. The check-in process at the hotel was uneventful, no real issues or hang ups. I will say that in 2023 I noticed that the front desk day time staff were not very warm and inviting. The day manager working the desk was not very helpful nor was he friendly. He would barely look up when answering questions and appeared to be annoyed to be there or maybe at us. Needless to say, these interactions could have tainted our experience and negatively impacted our perception of the hotel. However, on night two of our stay we came in rather late and met the nighttime front desk staffer. I am unsure of his title but his name was Max. It was refreshing to have met someone that late at night who was so personable and friendly. What a contrast, he was kind, patient and thoughtful even though I could tell he had paperwork that he was trying to complete. Over the next two days we enjoyed our interactions with him. In 2023 we stayed in a one bedroom ocean view unit, the room was spacious and had everything that we needed to prepare meals while there. The unit had a great view of both the beach and the city. The unit was a bit dated and could have benefited from a makeover. Some of the furniture was a bit worn and a few doors were chipped or off their tracks. The carpet was worn and there were a few maintenance issues that got fixed. I will ding them on the housekeepers which seemed to be hit or miss. The outside winding stairway leading down to the hot tub and pool deck was an eyesore and needed repairs and painting along with the outside bathroom. However, this place is about the beach and it was great. The young men working the towel stand and the beach chairs were very attentive and polite, once again 5-Star both times. Our second stay at the Doubletree was in November of 2024. Yes, we decided to return there because of its proximity to the cruise port, its beachfront location & access and our interactions with two staff members. This past November we booked another one bedroom ocean-view unit and I must say it did not disappoint us. Our room had been recently renovated and I was pleasantly surprised. The living room, kitchen, bedroom and bathroom had all been updated and we enjoyed our stay. We cooked there plus we eat out, it was the best of both worlds. The kitchen had all the utensils and cookware that we needed. Our room was clean but the housekeeping dept. could be improved upon, very stingy with guest towels and cleaning. Our unit had two (2) large flat screen TV’s, perfect for game day. The elevators all worked during our stay some people complained about them in the past, we had no problems. The lobby was clean every time that we walked thru and the cookies were great, they even gave us bottled of water when we checked in. As I mentioned earlier two employees made a positive impact on my wife and I and made us feel better about going back. The nighttime desk staffer named Max and the outdoor pool bar worker named Rosita. Both of these employees have the skill sets to go far in the hospitality industry and would be an asset to any place that strives to give guest a 5-Star experience. My wife and I observed Rosita almost an entire day work the pool bar serving food and drinks by herself and with a smile on her face. These two employees in our opinion were an asset to the Doubletree and made a positive contribution to our stay. The valet staff, well I have to give them a rating of ‘-1’. There is much room for improvement. I won’t bore you with my experience with them but if you park a vehicle there which I did not (I caught an Uber to and from) check your bill closely. There was very poor communication between the valet staff and the front desk. We found that within walking distance of the Doubletree hotel are a couple of small shopping centers. We found a grocery store, a Starbucks, a Marshalls and some descent restaurants with outside dining. I would stay at this Doubletree Ocean Points again.