DoubleTree By Hilton Hotel Detroit-Dearborn in Detroit, MI

First of all, this is a gorgeous hotel with all the amenities you could ever desire. The reason I am rating this hotel with only 1 star is because of the manager, Sam, and our personal experience. Hopefully, if you book here, you will have an enjoyable stay. Unfortunately, our experience was not a good one. We have reservations for three nights in October which was booked in August. Upon our arrival we were told our reservation had been cancelled at noon on our arrival day. The staff member at the front desk did not know why and called the manager...4 times. We were told to wait. We waited 40 minutes and he never came out of his office. We asked several people to go into his office to tell him we were waiting to talk with him. After 1 hour and 4 different people telling him we were waiting, Sam the manager, finally sat down to talk with us. The first thing he did was to offer us a cookie...Doubletree's trademark cookie. We were not impressed. Sam explained he had some damage to 6 of his rooms earlier in the day and had to make some cancellations. How he decided who was going to cancel was not explained to us. We suspect we were cancelled because our room was booked with an employee discount. Sam made arrangements for us to stay an another hotel the first night but they could not accommodate us for three nights so we spent the entire evening at that hotel on the phone between Sam at the Doubletree and a staff member at the Fairfield trying to get accomodations for the following night. That was finally accomplished at midnight. By this time, Sam had gone home and Maxine, his assistant, told me she would be working on Sunday from 3-11 and assured me we would have a room at the Doubletree on Sunday evening. The next night we changed hotels again. Upon our checkout on Sunday morning we still weren't sure where we were staying on Sunday evening. At 3:00 on Sunday afternoon, we called the Doubletree and asked for Maxine. Well, Maxine did not come into work that day! We spoke to the manager on duty, Diego, who was extremely courteous and helpful. Diego assured us there would be a room ready for us upon our arrival. Diego was true to his word and greeted us personally with extra cookies. He made sure we had a nice dinner at the Grille 39 and told us to let him know if we needed anything at all. He was amazing. Our last night was comfortable at the Doubletree. We thought all was over and done until we returned home and found we had been charged for three nights at the Doubletree on our credit card. We called the hotel several times for a week. We left endless messages for Sam and voicemails. We were given his email address and wrote to him as well. He never returned one phone call, message or email. We finally called our credit card company and disputed the charge. They refunded our money immediately and will deal with the Doubletree for us. This is a lovely hotel to stay at as far as accomodations, but I do hope your reservation isn't cancelled before you get there.

I had a horrible stay, there were BED BUGS in the room and management did not take it seriously. I got in at 11 pm with my 10 year old son, we were sharing a King size bed because we were not given the room with two queens that I reserved. At 1:30 in the morning my son was asleep in the bed and I was reading quietly with a small light and a bed bug crawled on my pillow. I went to the desk and they gave us a new room. My son brought his blanket from home and it was in the bed bug bed, so I left it and the night manager assured me it would be cleaned and dried at hight temps and Management would speak with me in the morning. Management has yet to contact me directly of their own accord four days later. I went to the desk 6 times during my stay, was told managers would call me which happened 1/6 times. I finally spoke with Sam the manager and he gave me a 2 hour window to meet with him in person which I could not make. He told me to speak with assistant manager, Maxine. Maxine was not there the following two times I went to the desk. When I finally spoke with her Saturday night (leaving Sunday morning). Maxine he was dismissive, standoffish and told me that the group I was with dealt with the situation with the manager and she had no details. (I made the reservation myself from a block and paid individually). Maxine said I should call the manager Monday morning. She said she would look into our blanket. An hour later someone left the unwashed bed bug blanket on or room door. (I called the desk, Maxine was supposed to call me back and didn't). I left the blanket on the outside door for 10 hours until I checked out. It just drove home that they don't take bed bugs seriously. I called the Sam manager twice Monday and l got no return call. Another family in our group also had bed bugs in their room and has had the same non-response from the hotel management.

We were in Detroit for a trade fair and wanted to avoid the crazy hotel prices in the city centre, so we ended up at the Double Tree. Service, cleanliness, breakfast, bar, room, bed - on the whole, everything was just right. It was just under half an hour by Uber to the city centre and cost around 40 dollars. The only thing that didn't work properly was the air conditioning. It was also very loud and noisy at night. Nevertheless, we felt comfortable and would come again.

Great place to go if you wanna have a couples getaway… breakfast is great…and Kenyetta and Katie are very friendly and will definitely take care of u… n don’t forget the BEST COOKIES IN THE WORLD … I love the Dearborn location when I wanna have me time

Bar staff (Andrea and Sherry) were awesome! Only 2 bartenders working for a huge crowd , but absolutely crushed it! Made sure everybody got served and were polite and professional. The grilled chicken sandwich was especially awesome....