Courtyard by Marriott Savannah Downtown/Historic District in Savannah, GA

The hotel is nice. The staff is friendly. The noise is horrible! From the leaf blower early in the morning to the constant sounds of traffic and police sirens there is no way anyone can get sleep here. I am a light sleeper and will wake up at the drop of a hat, so I travel with a fan to block out the noise. That still didn’t help at all. This is sleeping in the middle of I95. I got no sleep, so despite the hotel being nice I will not return here. Don’t come here if you plan on sleeping.

Booked adjoining rooms for family stay. Two cockroaches in our room. One on the bed. Accommodation was to separate our rooms and move us to another room on same floor. Second room was filthy. Stains on walls, carpet and drapes. Phone not working and coved in someone’s spilled drink. Disgusting. Worst Marriott property we’ve visited (Gold Elite). The only reason for two stars vs one is Mel at the Valet desk who was awesome and very helpful. His presence brings the whole property up a full star.

Savannah - Courtyard Downtown Historic District. background Titanium Elite - booked for 5 nights - no room upgrade - no breakfast voucher. 1st Courtyard to not do vouchers for Titanium Status. I would have stayed at SpringHill Suites or Fairfield had we known. My recommendation to anyone coming to Savannah skip the Courtyard. The SpringHill Suites is .2 miles (yes — 1 min away) from Courtyard and Fairfield is .3 miles from Courtyard and a Residence Inn is right behind the Courtyard. Update : I communicated with front desk (2nd time) and they said that we don’t get breakfast but they had $10 voucher per guest. I explained that we ask for either at check in but were told they didn’t do that. They now backtracked and said well it was because we did mobile check in that they couldn’t give them to us. So I guess even though vacancy was very low if you do mobile check in you forfeit room upgrades and daily $10 food/beverage credit. After pressing they gave us vouchers - saying they would make an exception and give them to us. It was disappointing that we had to press and make it an issue. The irritation continued when on the last day they wouldn’t take the 2 vouchers at one time - they insisted they could only take 1 per transaction. After staying over 100 nights in Marriott’s this year I’m happy to report this is the only property we have experienced with bad customer service and no recognition for status. At least we now no where NOT to stay for our next trip to Savannah.

Great hotel & staff. We were @ another Marriott property the night before & all commented on the difference. The real standout was Mel. Mell had the best customer service of any Marriott employee I’ve been around for a long time. Would definitely come back.

Hotel itself was well maintained and drinks in bar were good. The location is not great, would definitely recommend staying somewhere closer to the river. This was our first visit to Savannah and we didn’t realize how everything is really centrally located at Broughton street or closer to River. Hotel does not offer free coffee in the lobby, you can’t use your $10 food credits for the pantry/convenience store, and they were doing construction in the room next to ours on our last day. We were looking forward to sleeping in, but the construction crew put the bolt out on the door so it would stay open and proceeded to walk in and out all morning, leaving the door to loudly crash closed. Overall, I would spring for a more expensive property closer to the active part of downtown if we came again.