Courtyard by Marriott New York Manhattan/Times Square in New York, NY

Disappointing I that for the price we paid there were several things that were not up to par .. the entry has ugly plastic vines and flowers sidewalk to ceiling… live plants were hidden behind them! There were homeless right out beside this…. The pillows, sheets and towels had definitely been through many washes as they lacked the crispness of other Marriott experiences…. They offered to call a cab which we assumed was free, but it wasn’t! No mention of a charge and we did on our own after that….

Great location as it’s next to Bryant Park where the winter holiday shops are, by subway station, a Japanese market and a Whole Foods. It’s also walking distance to Broadway and Times Square. We stayed on floor 33 and the double bed room was quite spacious for New York, with a fridge and clean. It was super quiet in room 3305. Definitely a place I see coming back here with my family.

The hotel is perfectly located in Time Square. Rooms are spacious and the beds are heavenly- best sheets ever! Shout out to Aurora- She made sure we had everything in our room that was needed to make our stay enjoyable- and she has the sweetest singing voice!

**UPDATE NOVEMBER 204:** I am beyond disappointed with how this hotel handles guest deposits. Despite their response to my last review **weeks ago**, promising action, I am **still** waiting for my deposit refund from my stay (September 20-24). Nearly two months have passed, and the lack of accountability is astonishing. The general manager's response seemed like empty words, as I have yet to see any refund or even receive **one email** from the hotel confirming that my refund is on its way. For anyone considering staying here, beware: securing a refund on a deposit might turn into a long, frustrating ordeal. I expected much better service and transparency from a reputable hotel. The level of neglect here is absolutely unacceptable.

For context: I've stayed in a lot of Manhattan hotels; I know you have to shift your expectations here. The rooms are smaller. You'll wait forever for the elevator. It will be loud outside and there will be a pile of garbage in front of the lobby and construction next door and the hotel can't fix any of these things even if they wanted to. Even given that, this was a particularly uncomfortable, unpleasant stay and I will never stay at this property again. When I checked in, they didn't have the king bed room I booked, so they put me in a two queen. Didn't tell me at the desk; I had to go up to my room and then come back down and ask about it. It was also the dirtiest hotel room I have stayed in in recent memory. Upon walking to my room, I could quickly see visible bits of trash/dirt on the floor, hair from at least five different individuals (!) scattered on the floor, in the bathtub, on the sink, on the sheets, and on the furniture. Weird oily stains on the furniture and a large, obvious coffee stain on the dust ruffle of the bed. Stains on the walls and headboard. Bathroom door cracked and splintering. Nearly every piece of furniture and trim was also visibly beat up. The bathtub and sink had permanent stains and marks. The mirrors in both the bathroom and bedroom had something splattered on them that hadn't been wiped off. Fraying carpet with a grimy texture from lack of cleaning. One of the dresser drawers didn't close fully and just hung open an inch ajar. Most mysterious of all, the prior guest or housekeeping chose to unplug and defrost the mini-fridge and so it just had an ice cube tray full of water sitting it in? I asked to be moved but I was told they were full and this was the only room available (fine, it happens). Thought it might get better after housekeeping came on the second day, but in fact that just resulted in more other people's hair tracked into the room, and somehow fewer coffee pods and cups than I started with, including a coffee cup with visible dirt in it despite it being in one of those plastic sanitary liners. I would still give this stay two stars and not one — there were some things that were ok or nice. On the plus side, the front desk staff were sympathetic, polite, and very pleasant to work with. However, they seemed to be limited in what they could do to address my issues. (They forward them to the manager who can issue some Marriott points, which they did.). This property is also in a very convenient location, very close to many major subway stops, Bryant Park, many restaurants, and a Whole Foods. And the rooms are larger than average for Manhattan, and I would probably describe them as nicely designed if they didn't look so obviously worn down. If you are management from this hotel or from Marriott and want my photos of the condition of this room, please feel free to reach out. Room 402, stayed Sept 16-19 2024.