Country Inn & Suites by Radisson Portland International Airport in Portland, OR

Our stay was without complaint. Convenient airport shuttle access enhanced our stay. Room was comfortable and clean. Staff was helpful and friendly, especially our shuttle driver back to the airport. Value was terrific; I would definitely stay again.

Country Inn is now part of Choice. I was reviewing pictures and noticed that I never wrote a review of our stay here starting on August 23, 2024. Over the years, we have stayed here and received first class service ALWAYS. However, since the location has changed ownership, we found that the front desk was being managed by a young, high school student, who was not able to answer any questions about the airport since he stated that he was never there. He billed us for parking when we already told him that we returned our rental car. Nobody in housekeeping knew a word of English to communicate needs. I cannot find my one picture of the computer desk chair that was so worn on the arms and seat back that looked like it was taken out of the dumpster. Our shuttle bus seating was so filthy that you can tell from the picture that it was overdue to be washed. The facility only had you register that you were a guest there to park. Now, with the new ownership, they charge a nightly fee without mentioning one word about the fee until you are there registering. If you stay seven days, that adds $70 to your bill. I am sure that the pride that the previous employees had over the years has now been replaced with lower salaried employees. Since ownership has changed, even the breakfast assistance has changed. Needed refills are given no attention. Later, I needed to go back to the airport. I was given a number to call when the shuttle should return me. the front desk told me that when I called to be picked up, I would be given directions as to where to be picked up. When done, the call went to an out-of-the-country calling center, who had no idea of the airport in Portland as to where I needed to meet the van to go back to the hotel. She sent me to the wrong location to even catch the van when I was done. Luckily, a courteous, police officer at the airport very politely directed me to the right spot. When I arrived back at the hotel, the person on duty stated that the calls never come to the hotel desk now so they never know when a person is using the shuttle to get back to the hotel. Great organization! It is very evident to me that the quality of service has dropped significantly at a former, first class hotel! Management needs to reevaluate this hotel for training and quality of service.

We were going to be a late check-in so I called in advance to request higher floor room, quiet and away from elevator, and that is exactly what we got. Our room was spacious and CLEAN! (My most vital criterion in hotels is cleanliness, especially the bedding and bathroom.) Also no odors. This hotel is isn’t as “brand new” in appearance as some, maybe not super stylish, but we found it to our liking and were totally comfortable. Also, the airport shuttle was right on time (and high praises to the shuttle driver). We had very little time for the free breakfast, but what we had was fine and more than adequate. Very good scrambled eggs and nice fresh grapes.

We chose this hotel because of the location and also because there was a restaurant and a bar onsite. There is no restaurant. There is no bar. No restaurants within walking distance. Pool area was very crowded and noisy. They shouldn’t advertise amenities that they don’t actually have.

We thought this was a very nice hotel and we stayed here the first night of our trip and the night before we departed. Our room was large, the free breakfast was great, and we liked the location as it was so close to the airport. The shuttle driver was friendly and helpful. He gave us detailed instructions on where to pick up our rental car. The check- in clerk printed out our boarding passes for us. There is no view to speak of and obviously there's jet noise. We would definitely stay here again.