Comfort Suites Maingate East in Kissimmee, FL

We have stayed here in the past, a pleasant experience leading to this reservation. Never again! I don’t know what has happened in the last year but it has gone seriously downhill. The beds are so hard, you may as well be sleeping on a concrete floor. We knew it was across from FunSpot but between that traffic and parking situation, and the whole traffic along Irlo Bronson, what a nightmare. 30 minutes to go a couple of miles. Checking out early the next morning, we grabbed some waffles to go. Huge mistake. They were raw on the inside, leading to literally spitting them out in the car. On top of all that, the rates were ridiculously high for what we received. I only made the reservation at that price due to the prior positive experience. Same weekend last year, about half the price and such a better experience.

I have stayed here before and loved loved loved it! However, it’s definitely trickled downhill! I was meeting 12 of my family members here as we were staying 2 nights before we headed out of Cape Canaveral on a family cruise. My Father suggested all meeting up here as we loved it 2 years ago. I checked in and took my baggage to my room. Before getting to my room my daughter who had checked in earlier that day was calling my phone, I answered snd she was freaking out.. she said there was huge cockroaches in her room , I thought she was being dramatic. I told her I was just walking in my room and I’d come to her room in a few minutes. Opened up my door (overwhelming musty smell) and was telling my husband what our daughter had to say. Within 30 seconds of being in our room the Biggest cockroach ran across the floor and over my toes. I almost died!!!!!! Thankfully my husband killed it .. showed front desk. They couldn’t care less!!! I found black mold next to the air conditioner on the rug, food in the fridge. No toilet paper. No complentarty Coffee.. My brother whose room was next to my daughter' went in her room and killed 4 cockroaches right off the bat! Let’s just say good thing the beautiful pool is open 24 hours. I think we all spent a good portion of the night out at the pool. Just do we didn’t have to go back to our rooms. However, Doing that led to my niece waking up the day of our cruise only to have a tick embedded in her arm. 😩. We didn’t get as much as an apology. It was just not a great experience. But the outdoor pool is beautiful. Only thing I love about this place!

If I could give zero stars I would. It all started on January 2 which was supposed to be my stay. Our flight was delayed multiple times and after contacting the property to let them know, and they even responded, we arrived around 5 AM to find out that they had canceled my room and marked me as a no-show, even though I had let them know that our flight was delayed. They eventually found a room for us took about 30 minutes at 5 o’clock in the morning with them acting like they didn’t have any more rooms despite me letting them know. As other reviews have stated getting off the elevator it smelled bad, the room smelled bad, but I figured we could live with it for just a couple nights to sleep there. One night we decided to order pizza down by the pool. The window was open, but nobody was there. We were also planning to get a couple drinks. We waited for about 15 minutes and still nobody showed up, but we could hear that somebody was in the kitchen, which is right there. My husband knocked on the side door to try to get somebody’s attention and he yelled at my husband. Very rude so we gave up. On the day of checkout, we found a giant cockroach about the size of half my fist that was disgusting And probably hanging out in our room the whole time. Management did come and take care of it after about 30 minutes but still disgusting to know that that thing was probably in there the whole time. The really frustrating part came about TWO WEEKS after my stay. I got a notice from Expedia that they had canceled my stay and I would not be receiving points. After contacting Expedia to prove that I actually did stay there and paid for it they still refuse to give me my points. And also since they canceled me on Expedia, I am not able to leave a review there, which is why I’m now thinking they did that on purpose so that I could not leave this review. I know it’s a budget motel so don’t have high expectations, but I will never stay there again and I would definitely not recommend..

Nice hotel, adequate parking. Check in was seamless and the room was ready when we arrived. The room is definitely showing its age. The sink plumbing fixture was missing parts, and the toilet was not a comfort height unit. TV pixelated constantly, which was a service provider issue or just worn out. Overall experience was comfortable, but just average.

I stayed at this hotel in October 2024 for 3 nights and had a mostly positive experience. The location is excellent — within walking distance of Old Town and just a short drive to nearby theme parks, making it very convenient for exploring. I appreciated the ample free parking with no extra taxes, which was a great bonus. The room was spacious and spotlessly clean, providing a comfortable stay. On the downside, while the breakfast was free, it was very basic and relied heavily on single-use plastic, which felt wasteful. I also requested a late check-out due to our late flight back to the UK but was disappointed that the hotel couldn’t accommodate this. Unfortunately, we didn’t get to use the pool because of bad weather, but it looked clean and well-maintained. Overall, it’s a good option for the location and value, with a few areas that could be improved.