Best Western Naples Inn & Suites Naples, FL

We've stayed at this Best Western several times now. It's a great location, near shopping, near restaurants, nice neighborhood, less than two miles to Lowdermilk Park - my favorite area beach. There are two primary buildings, each two stories tall, with outside entrance to the rooms. Plenty of free parking. There is also another building on the property that has larger units (apartment-like). The staff is friendly, and the property is well cared for. There are pros and cons which I will share. The rooms have been remodeled since my last visit a couple years ago. Each second floor room has a balcony with two chairs and small table, overlooking the tropical courtyard/pool area. Wonderful feature. The first floor rooms also have an outdoor lanai sitting area. It is ground level, so not as private. Our room was nice but was sparsely furnished. There are small side tables on each side of the bed, a small "dresser" that holds the flat screen TV, and the small refrigerator. No microwave but one is available where breakfast is prepared. There is one chair and one luggage rack. A small cubby to hang clothes. No desk, no table to put one's "stuff". It would be fine for an overnight, but for us, this was our week long vacation. The only chair was used as a luggage rack. I almost set up the ironing board to use as a surface to put things on. There is a coffee maker in the room, which we never used, as well as an ironing board and iron, and blow drying. There were not enough outlets either. With the need for charging devices, and no desk or table, I was setting my phone on the floor near the accessible outlet. The bathroom was updated, but I found the layout quirky. When you walk into your hotel room, you walk directly into the sink/vanity area of the bathroom. The sink/vanity are in the open. The toilet and shower area does have a door for privacy. The bed was firm and comfortable. We had to ask for more towels almost daily. Soap, shampoo and conditioner are provided. Our room was cleaned daily. Breakfast is al fresco, near the pool (pool nearest the office). It was nice sitting near the koi ponds and enjoying the sounds of the garden waterfalls. I'm not sure where one would eat if it were raining. The food offered is pretty typical: scrambled eggs daily, hard boiled eggs, sausage patties, links or bacon, 2 waffle makers, yogurt, mini muffins, regular bread, either bagels or English muffins, package instant oatmeal, 2 or 3 cereal choices, apples, oranges, bananas, variety of juices, tea, coffee, milk. The staff did a great job keeping things supplied and the area clean. The food was fine. Considering the cost of eating breakfast in a restaurant, this was a great amenity to have. There are two pools on the premises and two hot tubs. Unfortunately, the pools are not heated. This will likely impact our future decision in coming here again. The water was too cold to go in. We didn't see anyone using the pools. We would have enjoyed being in them every day of our vacation if they were heated. The heat in one of the hot tubs was not working. We did enjoy the other hot tub. Towels are available poolside. As well as lounge chairs, and tables with umbrellas. It's a beautiful setting among the palm trees. There are bikes to rent on the premises. They are locked up, and by downloading the app, it is easy to rent them. If I recall correctly, it is $10 an hour. The neighborhood behind the hotel is residential (beautiful, expensive homes) and quiet. It is a nice area to ride around. The hotel offers a free shuttle service to Lowdermilk Park beach as well as beach chairs to borrow. They make the short round trip at 9am, noon, and 3pm. The times didn't work out for us, so we drove to the beach. The parking there is $5 per hour. During the time we were there, we had no problem parking. I know it can get quite busy at certain times. The hotel shuttle is a nice offering. The plusses for us are the beautiful grounds, the location, the price, breakfast, bikes, beach chairs, hot tub (if it works), room balcony, clean, updated rooms. The cons are unheated pool, minimal room furniture, quirky bathroom layout, not enough outlets. I wanted to give it a higher rating, but the unheated pool is a big disappointment for my vacation spot.

The absolute best Hotel in Naples. The location is perfect, the staff is amazing, and the renovated rooms are top notch. The property is beautiful, with two pools, and coy ponds all over the place. The room was immaculate upon arrival, and every time I got service they made sure it was truly clean and refreshed. A true shout out to the staff for making the stay so memorable. You can tell they care about their jobs and the guests who stay with them. I highly recommend this Hotel!

I don't remember the name of the girl who served us at the front when we arrived, she had a Cuban accent, she was super rude, she had rooms available because of the time we arrived, I have a lot of knowledge in hotels, she should not receive guests, I asked to speak with the manager and he was ruder than her, I could not maintain a dialogue, I didn't understand how he had that position, we arrived at the room and the sheets were full of hair, the floor super dirty, you couldn't walk without shoes, the cable never worked, we called and they arrived at 12 midnight hours later, it was a super bad experience, the only good thing was the breakfast.

Poor review last year and nothing changed. GM said pool was heated. It is not. It's too cold to go in. Breakfast is hit and miss and poor. Now you don't get room service unless you put a sign out. Will not stay here again. They are living of their previous great days. There iare better around for roughly the same money and a heated pool. BTW the ladies on reception are exemplary and try their best.

Nope, no never again. The place needs a good overhaul , sink and doors don’t work properly, beds need replaced, super outdated and rough around the edges. Dusty and sticky. Management unavailable to find another room but hearing from others most rooms similar needing alot of work. TIP: plan ahead, spend a little more $ and stay somewhere better