Aston At The Whaler On Kaanapali Beach in Lahaina, HI

Our room was booked thru the best travel agency on the planet - Costco. I'm currently at this property...and something is just not right. This is our third visit. The last visits were in 2022. We came twice that year because we had such a wonderful time. Fast forward to October 2024. In our booking request I'd specifically stated 'Do NOT put us in a room facing Whalers Villiage. We are early to bed kind of people and do not want the noise, the constant drone of the A/C from the Villiage nor the omnipresent smell of BBQ wafting upwards. Please put us in a room facing the center of the property. Go to check in at the front desk - Lo and behold we were given a room on level 3 right over Whalers Villiage. I informed the checkin desk that this would not work and we specifically requested to not be in that location. And then the fun started. I was informed by the front desk 'this is not our room, we do not manage it - call this number'. Huh>..okay...called. Spoke with an 'Aston' Representative. Told they would call me back in 5 minutes and they were unaware of the special request. Aston calls the front desk and I'm given a room on the 11th floor facing Black Rock. It's an improvement but now your main room view is over the rooftops (and A/C) of the neighboring property. Ocean view only from lanai and part of the living room. Oh well, it's Maui, let it go and enjoy. Decided I needed another blanket...went back to the front desk and was told - housekeeping is gone no blankets available..look in your room there should be some additional bedding. I did located that bundle. The next day two blankets arrive an hour apart. I call 'Aston' to set up the daily housekeeping timeframe and am told...oh..no...we don't do that - it's every 3 days (which in their math turns out to be every 4 - don't ask). I had specifically checked with Costco Travel on this particular service right before we left and was assured, yes...daily service. Okay, I call Costco - they get involved. And magically, housekeeping arrives daily. I also inform Costco there is construction going on at this property. This really peaked their interest...There is work on the lanais'. An entire stack of rooms will have the lanais' wrapped in protective plastic and workers start early in the morning doing the repairs. A sign is put on the deck doors - facing inward - saying 'Danger, do not use'. I am told that yes...these rooms do get rented out WHATTTT...Imagine your partial ocean view - only really available from the lanai - which is now wrapped in plastic with the chairs stacked in a corner...and workers can appear on the deck at any time. eh. not cool. What I have figured out is there has been a management change since 2022. The front desk is apparently not happy and it comes across loud and clear. Aston, which still 'owns' a number of rooms no longer has a representative on property. They are also not honest about what they are offering. They only agreed to daily housekeeping after being contacted by Costco. Okay..now for the good part. The property is well located. The beach right off the front is nice and has easy access. The staff at the beach hut is great. The grounds are well maintained, clean and soothing. Amazing Koi in the ponds. If you get an upgraded room - it is nice. Bottom line...it can be a fantastic stay...or it can be a bit frustrating. Make sure whomever you use to book a room will stand up for you if needed. And, unless you rent thru the 'right' room...do not try to avail yourself of any assistance from the front desk.

I had an excellent experience with this hotel! I stayed here in September 2024 during my first trip to Maui and nothing but compliments for all of the staff we interacted with, especially the front desk. The hotel is right on the beach, which is perfect, and it has a nice heated pool and hot tub. And the location is stellar! You are barely a 2 minute walk from Whalers Village, which has awesome dining, shopping, and an ABC Store. We rented a car but barely used it (note: lots of parking is available and its free). I really liked our room too-our bed was super comfy with soft linens, and it felt like a studio apartment with a full kitchen and dining room table. We also had a nice patio to enjoy the view. Other hotels may have more amenities and you don't get daily housekeeping here, but I would definitely stay here again! The location is second to none and the staff were great. Thanks!

Discontinuation of daily housekeeping was disappointing. Arriving to a clean room and a maid bed when you are paying top dollar is a nice amenity. For the cost, they should be providing daily housekeeping.

Be careful as to who you are renting from, very confusing. Multiple times we were denied services onsite and given an 1-800# to call because apparently we did rent from resort even though all my records indicate Aston as supplier, still do not understand!

Perfect location on Kaanapali beach, so close to good snorkeling, black rock, and Whaler's Village. Easy parking. The staff were so friendly. The grounds, pools, and cooking grills were well-kept. The condo was perfect for our family of 5 with amazing views of the golf course and mostly ocean view. Spacious and so comfortable. We enjoyed having the full kitchen. Loved having the option to play tennis and pickleball. Enjoyed coffee from the lobby each morning and walking on the beach. We had an amazing time!